Barry Baker Email and Phone Number
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Welcome to my profile.- Barry T. Baker; Product ManagerMy professional qualifications include, but are not limited to the following:• I am skilled at expediting a company’s vision for growth and profitability by developing and incorporating progressive strategies along with assessing and improving existing processes created for that purpose.• My skill-set includes mentoring, training, collaboration, and developing professional teams for the execution of key duties and project milestones.• Excel at optimizing client engagement and enhancing satisfaction and retention by recognizing needs and delivering on mutually agreed expectations.• I have always demonstrated a "can do" attitude and drive, enabling me to successfully manage multiple tasks with shifting priorities.• Well-versed in piloting dynamic projects / programs in matrixed environment from inception to successful completion, while adhering to organizational mission and vision of achieving ultimate customer satisfaction and product success.• Subject matter expert in the business of remote technical supportMy core competencies are:• Strategic Corporate Planning• Program / Policy Implementation• Project / Program Management• Technical & Administrative Support• Business Operations Optimizations• Process / Methodology Formulation• Global Offering Development• Product Management• Client Relations Management• Cross-Functional Team Collaboration• Team Leadership & Coordination• Documentation & Reporting• Problem Assessment & MitigationContact Details:Cell: 817.455.2382 Email: barrybakertx@gmail.com
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Lead Product ManagerBmc Software Sep 2023 - PresentDfw, TxI am the Lead Product Manager for various mainframe software products for IBM Z Systems, including BMC AMI Ops Monitor for z/OS, CMF, CICS, USS as well as Sysprog Services and Energizer for CICS. -
Global Offering / Product ManagerIbm Dec 2020 - May 2023Coppell, Texas, United StatesGuide cross-functional teams through multiple project milestones in the successful completion of global product roadmaps, resulting in new or improved product launches. Identify appropriate IT resources for optimal performance of development deliverables in support of the overall project. Create Sales Enablement materials, including product documentation, narrated presentations, internal/external announcements, and educational modules.* Spearheaded massive migration of existing, GEO specific offerings, to globally consistent ones.* Champion Agile and Design Thinking methodologies to forge solutions that maximize delivery capabilities to meet and exceed client expectations.* Achieved greater than 5% revenue growth due to improved offering design, allowing for additional options as well as velocity to quote and sell. * Strategically identify new growth opportunities across a highly competitive landscape. -
Project LeadIbm Apr 2005 - Dec 2020Coppell, Texas, United StatesManaged a team of highly skilled individuals who were SMEs at client advocacy and problem escalation management within the IBM Remote Technical Support Organization. Earned senior leadership role based on exceptional performance and a client-focused mindset.• Led the ELITE Team to consistently deliver world-class client support by fostering a culture of client-centric behavior, laser focused on resolving critical situations as swiftly as possible.• Achieved the IBM Means Business Award for delivering excellence in support of IBM clients.• Served as key liaison to the US Federal Reserve Bank, forging solid relationships based on honesty, trust, and mutual understanding. • Secured hundreds of hours of time savings through the automation of procedures used to create and improve daily, weekly, monthly, and quarterly client reports.• Facilitated transformation and development of ScrubTool, an innovative web tool used to track, manage, and report on open support tickets for the client’s enterprise. • Systematically informed key stakeholders of project status, resolving unforeseen issues, managing resources, and providing negotiation assistance. -
Remote Technical Support EngineerIbm 1997 - 2005Coppell, Texas, United StatesLeveraged expertise in technical skills, leadership, customer service, and relationship-building to successfully support end-users as well as the team. • Provided first level OS and software support to clients of IBM zSystems. • Performed research on reported problems to advise on recommended resolutions, which may have included configuration changes as well as software and/or operating system fixes.• Had one of the team’s highest problem ticket closing rates. • Served as new hire trainer, mentoring and empowering junior and mid-level employees. • Conducted monthly audits of closed tickets to ensure quality results and best practices were met. • Absorbed additional responsibilities as interdepartmental Process Guidance Counsel Lead, editing and publishing all support center teams’ processes, including ones I authored for my own team.
Barry Baker Education Details
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3.4 / 4.0 Gpa
Frequently Asked Questions about Barry Baker
What company does Barry Baker work for?
Barry Baker works for Bmc Software
What is Barry Baker's role at the current company?
Barry Baker's current role is Lead Mainframe Product Manager at BMC Software.
What is Barry Baker's email address?
Barry Baker's email address is bb****@****ink.com
What schools did Barry Baker attend?
Barry Baker attended Indiana University Of Pennsylvania.
Who are Barry Baker's colleagues?
Barry Baker's colleagues are Sandeep Rane, Steve Welch, Ismael Petrozzi, Joe Totanes, Fabiola Beatriz Camacho, Ashokkumar Kunchappan, Moshe Miller.
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Barry Baker
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Barry Baker
New York City Metropolitan Area -
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Barry Baker
Newport Beach, Ca
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