I am responsible for defining and driving the technology strategy for the Fairmont, Raffles and Orient Express brands worldwide. In this role I ensure Accor Tech delivers seamless hospitality experiences to meet the expectations of a very discerning group of luxury travellers.

I am responsible for defining and driving the technology strategy for the Raffles and Orient Express brands worldwide. In this role I ensure Accor Tech delivers seamless hospitality experiences to meet the expectations of a very discerning group of luxury travellers.

Leading Rosewood Hotel Group’s global property technology team and ensuring alignment with Rosewood’s vision, mission, values and strategic priorities across all brands. - Rosewood Hotels & Resorts, New World Hotels & Resorts and KHOS Responsible for the deployment & management of current and future property technology systems across the organization as well as Rosewood Hotel Group's global portfolio for new hotel openings.

Oversee all aspects of IT strategic planning and operations for the Americas and Europe which include: New hotel openings, IT standards enforcement, vendor & contract management, project management, budgeting & planning and enterprise information systems implementation.Provide executive leadership and direction for a global IT team. Ensuring the IT organization develops in alignment with business and client expectations.Implement improvements to information technology processes, including cyber security practices and global operating standards.Review project portfolios being executed by team members and advise right business/technical decisions to manage risk exposure.

Additional IT strategy, project management & budget responsibilities for • Rosewood Castiglion Del Bosco - Tuscany, Italy• Hôtel de Crillon - A Rosewood Hotel - Paris, France• Pre-Opening Rosewood Hotels & Resorts Projects - Europe

Director of Information Technology responsible for all aspects of IT Infrastructure .• IT Project management & strategy.• Responsible for systems budgets & CapEx projects.• Project leader for PCI-DSS• Project leader for GDPR• Management & development of IT department• Supplier & third-party SLA & contract management.• Hotel backup strategy design and implementation.• IT Policy & Procedure governance.

• Pre-opening Director of Information Technology responsible for all aspects of system design, configuration, maintenance and support.• Successfully opened the hotel on-time and under IT budget• IT Project management & Strategy.• Built and maintain fully redundant virtual server environment.• Responsible for all systems related CapEx projects.• Design and implementation of full Cat 6 converged HP network.• Project leader for PCI-DSS project (ongoing).• Management & Development of IT Systems Supervisor.• Implementation of Hotel DR site.• Supplier & third-party SLA & contract management.• Management of hotel telecoms network.• Guest IT support.• Hotel backup strategy design and implementation.• IT Policy & Procedure governance.• Out-Of-Hours support

• Managing entire hotel IT infrastructure• Managing hotels IT budgets and planning IT capital projects• Management & development of IT Support Analyst • Installation of Core data network switches• Hotel technical lead managing PCI compliance & IT network redesign project• Project management of the following capital projects:o Replacement of guest in-room entertainment system, including menu design and system functionality (Quadriga to VDA)o Server Virtualisation + HP SAN (Reducing number of physical servers from 8 to 2 + adding full server redundancy)o Replacement of out-dated Penthouse Audio Visual equipment (Loewe & Crestron)o Systemteq BMS upgrade including door handle design and future proximity access card integration o Replacement of Ballroom Audio Visual equipment and data cabling (AMX, Bose & Lighting)o Upgrade of guest WiFi network (reduction of controllers from 10 to 2)o Office 2007 deployment and user trainingo Managed print solution installation• Out-Of-Hours support contact (24x7 on a bi-weekly rota basis)• Supplier SLA and contract management• Internal IT department SLA management• Hotel Guest IT Support• Leader of the month (May 2010)• Member of Management committee (Including Duty Manager shifts)• Member of CAPEX committee

• Direct supervisor to a team of 4 (2x System Administrators, 1x IT Support Agent & 1x Techno Butler). Direct Reporting to IT Manager• Management of department rota & holiday planning• Department trainer• Out-of-Hours support contact (24x7)• Delegation, management and tracking of work within department • Involved in recruitment for department• Project Management• Daily Task management• Programming of Company phone system (Mitel 3300 VoIP PBX)• Supporting company servers• Supporting 200+ users based in London (2 ‘5*’ Hotels & 2 Nobu Restaurants)• Supporting 500+ Exchange mailboxes worldwide (Bali, Bangkok, Bhutan, Maldives, Turks & Caicos)• Creating & maintaining staff user accounts (AD, Exchange, Opera, SUN, eTV Admin Portal)• Hotel guest IT support (Wireless internet, eTV Interactive TV system) • Basic Cisco switch & access point programming, involved in setting up new Cisco Core Network• Installation & configuration of server ILO cards• Upgrade of eTrust anti-virus server• Supporting remote users VPN connections• Maintaining integrity of company firewall (Checkpoint)• Hardware support (Desktops, Laptops, Servers & Printers)• Supporting hotel specific systems (Opera v4, OXI interfaces, Micros 9700, Materials Control, Sun Accounts v4)• Liaising with external support companies to ensure SLA’s are met.• User maintenance on Blackberry Enterprise Server• Daily backup checks to ensure integrity of data• Internet and e-mail control (Websense & eSafe)• Roll out of Chip & PIN technology for Micros 9700 over VLAN wireless network (Project Management)• Supporting Servebase PC-EFT v3 system • Supporting company wide FTP server

• Supporting company servers (Windows 2003, Exchange, TS)• Supporting 200+ users across 5 UK sites (Remote and desk side)• Supporting LAN & WAN (TCP/IP, DHCP)• Supporting Remote sites VPN’s (ADSL & ISDN)• Upgrade of Novel system to MS Server 2003 & Exchange• Undertaking NetPlus Database updates & Crystal Report writing• Daily Active Directory & Exchange tasks• Undertaking data archiving, system & data backups • Web and e-mail control and monitoring • Hardware support for servers, desktops and printers• Basic day to day programming of phone systems

• Managing IT infrastructure. (Windows & Linux servers & desktops)• Managing VPN’s and Firewall• Setting up and maintaining Linux Cluster• Support of all on-site and off-site users.• Implementing all software & hardware upgrades.• Managing all telecommunications systems• Undertaking data archiving, system & data backups • Dealing with customers & suppliers enquires

• Day to day running of company’s IT infrastructure.• Purchasing all new hardware & software.• Maintaining data archiving, system & data backups.• Supporting all on-site and off-site users.• Setting up of a sister company’s IT networks.