I oversee an operations team responsible for paying $70-85M in annual compensation, processing 12-15K annual licensing request, and publishing agent-facing and internal reporting that supports a $500M sales organization and 3K+ independent agents. Some of my notable achievements include eliminating $200K compliance risk, reducing M&A cycle time by 92%, launching Tableau Sales Tool with agent-facing email extracts, and transitioning team to remote work with $75K annual savings.

I demonstrated leadership and innovation skills by delivering outstanding results in Licensing backlog reduction using all available resource options, while appointing 1900 agents to support the #1 Sales initiative and completely redesigning all Licensing Team processes when our major work tool crashed irrecoverably.I was recognized by the company president at a 2022 Town Hall and selected as a founding mentor in a new program designed to improve employee retention.

My approach as a Licensed Professional Clinical Counselor in private practice is collaborative and compassionate. I use Motivational Interviewing and Eye Movement Desensitization and Reprocessing (EMDR) to help clients overcome ambivalence and find motivation so they can overcome the negative impacts trauma has had on their lives.EMDR therapy helps clients reprocess traumatic memories so they can be integrated into the individual's historical narrative versus remaining active in the present. I have found much success using EMDR to help clients with adjustment disorders, substance use disorders, PTSD and relationship issues.

As a software evangelist, I drove the change management and business transition for a new sales platform that reached 12,000 newly independent agents. I developed a communications strategy and communicated and demonstrated the benefits and features of the platform through over 250 technical presentations to large audiences, in-depth training and marketing materials that attracted more than 50,000 views.I also established the evangelist role for IT, enhanced platform adoption by 800%, collected and prioritized over 1,000 feedback items for the IT development backlog, and wrote Splunk dashboard specifications for a $100 million sales platform.

I developed and executed the change management and communications plans to engage 28,000 employees during a multi-year $100M digital transformation of personal and commercial lines on nationwide.com and the Nationwide Mobile App.I authored a competitor report recommending a new sales platform launched in 2019, and a conversational user interface white paper that led to more than 20 chatbots and Alexa skills being launched.I successfully managed the Agile migration across Plan, Build and Run Teams, meeting all targets and deadlines and drafted and designed strategic communications for senior leaders, including the CMO, President, SVP and multiple VPs.

I demonstrated my ability to secure funding and buy-in from senior leaders for my projects, such as a $2.5M pitch to the President’s Cabinet. I also leveraged my analytical and technical skills to recommend and drive software rollouts and billing improvements that saved almost $2M per year.I led cross-functional teams to implement continuous improvement efforts in Marketing and Knowledge Management based on recommendations stemming from my extensive research.

Led migration to Guidewire system for 250 employees as a change lead and subject matter expert. Created all reporting and change requests and responsible to prioritize feature delivery with project team. Implemented task-based workflows and digitized claims processing which led to reducing staff by 50% and cycle time by 90%.Managed the day-to-day operations of a 30-person claims processing team, delivering feedback and contributing to performance evaluations, talent calibrations and hiring decisions. Coached and trained team on technical and system skills, increasing their engagement score by .50.

Made 20+ trips to Taiwan, China, Korea and Japan related to product development of LCD TV, monitor, notebook and desktop brands with 1M+ units/year in sales. Developed innovative multi-location, just-in time inventory, product-flow plan for OEM notebook computer with 120K units/year in sales. Strengthened OEM component vendor relationships through contract negotiation, product development, and marketing coordination including branding and display concepts for company's innovative Build-Your-Own-PC department, which attracted new customers, increased customer loyalty and produced $2.4M additional margin dollars annually.Redesigned direct-mail catalog program responsible for an additional $500K/year in advertising revenues without increasing expenses.

Led operations management and strategic planning of server storage, networking, and computer accessories for Fortune 500 clients to comply with contractual requirements. Negotiated contracts, developed business strategies and launched Microsoft's Volume Licensing program.Supervised a team of four buyers and planners and trained all sales staff on order management system, procurement options, and vendor fulfillment schedules and allocations. Improved operational efficiency by reducing out of stocks and virtually eliminating write-offs.