Troy Graham Email & Phone Number

Ludington, Mi, Us

Director of operations for Ohio and Tennessee based dealerships

Independence, Ohio, Us

Founded in 2002 Auto Services Unlimited operates 9 franchise dealers and 3 standalone used vehicle dealerships. Auto Service Unlimited also provides service contracts through our service contract company NVP and retail installment contracts funded through LGM financial.

• Directed vehicles sales and finance operations for five franchise dealerships and two stand-alone pre-owned operations. • Oversaw complete variable operation including meeting and exceeding company goals on a monthly, quarterly, and annual basis. • Transformed lead management by integrating video response and video based follow up, raising internet close from 6% to 14%.• Developed and implemented a salesperson recruiting and development program.• Introduced a Three Day No Sale process that focused on managers working individually with each salesperson to ensure they sold at least one vehicle every three days.• Spearheaded turnaround process for satellite used car lot, reconfiguring management, inventory, and staffing, shifting performance from a historic ten-year loss to a $200,000 profit in 2020.• Raised new car volume by 7% and used car volume by 200%, which, when combined with smart expense reduction, increased variable department net profit from historic loss to 100% profitability across all six stores.• Developed time-to-market process, shortening reconditioning time from 21 to 5 days while increasing collaboration.• Recruited, hired, and trained key and support personnel.

Ft. Lauderdale, Fl, Us

• Directed operations for 25 franchise dealership used vehicle departments in Maryland, Ohio, Virginia, and New York, with accountability for meeting or exceeding company goals on a monthly quarterly and yearly basis, ensuring company pricing, inventory, and sales process adherence.• Spearheaded acquisition and cultural integration of nine independent dealerships into AutoNation.• Increased same store volume by 10%+ YOY for each year on the team.• Worked with corporate partners regarding central pricing and acquisition to gain store-level buy and corporate process improvements.• Reduced 3rd party wholesale ratio by retaining more trades, increasing low-end inventory and sales volume, and reducing reliance on purchases.• Recruited, trained and developed of key and support personnel.

Houston, Texas, Us

• Managed Daily operations of sales, parts, and service departments. • Reported to the Market Director.

Houston, Texas, Us

• Recruited from Texas as used car director at Jim Tidwell Ford, promoted to Regional position in December 2007.• Started with twelve stores in Georgia, Florida, and South Carolina, then role expanded to direct and indirect oversight of 42 dealerships in LA, MS, AL, GA, SC, FL, MD, NY, NY, MA, and NH.• Handled transportation dispatch and logistics and negotiated deals with carriers.• Oversaw vehicle buying, with 1,025 purchases in the biggest month.• Represented units at auction.• Promoted to General Manager in December 2013 at new acquisition in Columbus, GA.

Houston, Texas, Us

• Oversaw daily operations for the Used Car Department.• Reported to General Manager.

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• Implemented Business Development Center, with direct supervision of seven agents, reporting to Owner.

• Achieved AutoNation North Texas District Top Percentage of Target 6 Consecutive months.• Achieved 100% of Autonation North District Target 19 of 26 Months.• Increased monthly sales from a 36 a month average to 91 deliveries per month.

• Created training program for Team leaders and Sales people that resulted in 18% increase in closing first time buyers.• Completed Van Tuyl Finance Producer training.• Worked in high intensity environment that produced 400+ new vehicle deliveries a month.

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Grand Rapids, Mi, Us

Cleveland, Oh, Us