Account Manager
Messier Dowty (Toronto)
787 program.Account Manager for supply chain, managing material, surface treatments, quality and delivery requirements for entire global customer base. With direct request from customer (BAE Systems), tasked with improving delivery performance, which resulted in a 5 month period, delivery improving from 55% to 97%, which was maintained for a additional 12 week period until being moved onto new project.Studying part time over a 3 year period to obtain Diploma & Foundation Degree qualification while in full time employment, successfully achieved in June 2010.Global management experience within Europe and America, reporting to senior management at board room level.2005 to 2007 Technical Sales Manager Hardide Coatings - Implemented first Aerospace Company (BAE Systems) as major customer, initially winning order to the value of £300,000 over 3 year period. Project managing whole process until first components were delivered through to customer. Winning additional orders with Messier Dowty & Westland Helicopters. Within 3 months of new role, handed largest company account (Graco USA), having monthly review meetings in the US which ensured all requirements from delivery, quality to additional sales were achieved.Responsible for introducing Sales & Account Management tools into Business, identifying new working techniques to meet customer expectations.