Managing Director Operational Risk Business Oversight Leader for Commercial Banking. Oversight focused on: Operations, Data Management, Change Management, Transformation & Product Management.Built and lead a collaborative team focused on operational risk oversight for Commercial Banking & CIB Operations, Client Insights and Commercial Lending Product Management & Strategy and Shared Services lines of business.

COO Regulatory Remediation PMO & Operational Risk Management• PMO cross functional tracking and oversight of key technology & operations U.S strategic remediation and regional change programs for the IHC. • Designed and provided business requirements for a business intelligence platform leveraging Tableau.• Provided 2nd line of defense Risk Control & Assessment (RC&A) independent challenge. Responsible for delivering, identifying and challenging out of tolerance risk and controls. • Transaction Processing Risk Controller focused on delivering operational risk challenge and analytics

Global Operations Control manager- Investor Services Operations

Drove 1st line of defense leadership and direction to the Fund Services & Alternatives line of business on control matters as well as partner with Product, Operations, Technology, Risk, and Control to focus on effectively mitigating risk, strengthening partnerships, drive accountability and enforcing a culture of effective control management. • Designed and drove the global control agenda across the distributed operating model involving hub location processes in support of client facing businesses.• Drove the Risk Control Self Assessment (RCSA) initiative for Global Funds Services and Alternatives businesses. • Delivered with technology risk partners solutions for strengthening and mitigating Middle Office/trade capture and Core Operations information risk via maker/checker tools, encryption of data via email and entitlements.• Designed, delivered and managed the Prime Brokerage & Broker Dealer Services BluePrint Client process to address a decline in end to end client experience. Areas focused: Trade capture, stock borrow loan, corporate actions, settlements and cross-border activities. • Redefined and reengineered the Prime Brokerage Middle Office Operations Control Management function as a key function partnering with managers and other disciplines. Effort resulted in a stronger awareness of control opportunities, ownership to mitigate risks, strengthen controls as well as roles & responsibilities.• Fostered and drove the implementation of an end to end QA effort that eliminates control defects by identifying near misses and adopting control measures to strengthen the platform• Created, designed and implemented a mandatory Global Data Breach training course for all of Investor Services Operations staff. Personally trained over 8,000 staff with a resulting reduction in 2014 data breaches.• Provided thought leadership and strategic advice on the redesign of the reconciliation operating unit as well as the Brazilian broker/dealer infrastructure migration.

Managed a global team (India, Manila, Europe, Asia & U.S) providing a multi-product utility for reconciliation services with a budget of $35 million and an invest budget of $10 million. Senior sponsor and strategist for delivering cross border workflow, global COO/business manager for IB operations, drove digital transformation / business intelligence and key finance infrastructure initiatives to enable the mitigation of op risk throughout the investment bank. Initiated, drove and delivered the rationalizing of ref data to successfully increase reconciliation match rates.• Designed and delivered the enterprise planning, forecasting and activity-based costing platform as the strategic vision for IB Operations. Included the establishment and management of a utility for business mgmt.• Established and drove a multi-year global digital transformation effort encompassing vendor selection, implementation and the delivery of business process transformation. Resulting in key BI for senior executives and efficiency saves for the org. • Change leader and sponsor for successfully re-engineering global business management function for IB operations.• Set the global strategic direction, effective core management oversight, senior vendor BPO & technology management oversight.• Responsible for designing, establishing and delivering robust capacity utilization model for Operations globally.• Developed and executed the long-term strategy for supporting multi-product/asset reconciliations within the DB captive and the on-shore/off-shore service center hubs.• Delivered the commercial establishment of an offshore vendor reconciliation utility partnership with TCS India processing hub and SmartStream. Reduced YOY runrate by $2 million.• Established and directed a 3-year roadmap for automating and eliminating reconciliations across the banks platform. • Managed and oversaw the India & Manila captive as well as partnered with IT to deliver and re-engineer business processes.

Managed and drove the Latin expansion into new products and country markets. In addition, managed the implementation of a new global equities operations platform. Permanent member of the global equities management committee, risk management committee and local board of directors.

Focused on internal training in the financial services division, worked to gain new financial industry clients and advised major Latin depositories. Developed out of the box analysis tools for fixed income operations, equity risk, metrics reporting and provided major global financial institution with outsource Vs insource analysis for back office infrastructure.

Focused on building and driving a global infrastructure strategy for Emerging Markets and EMEA.With rapid International growth within Emerging Markets and EMEA, was selected to spearhead increased access to other emerging markets and ensure the set up for each JPMorgan branch office was organized and had sufficient control based on the standards established for Latin America & Europe for both derivatives and cash businesses. Major Contributions:• Established and oversaw the middle office for the US and International desks. Accountable for driving the continuous development of new business, new technology and furthering presence and perception in these markets.• Implemented an infrastructure for processing and supporting the U.S. broker/dealer's non-dollar proprietary and client agency business encompassing both equity and fixed income products.• Established procedures for order management and trade processing on cross-border activity for a new Hong Kong stock exchange membership.• Responsible for strategic planning, operational infrastructure, custody relationship and expense management for the Latin American equities business. Responsibilities also included influencing management on business process change, equities strategic system architecture and ensuring that risks are considered, controlled and understood by all disciplines.• Established a team resolving cross border equity derivatives and cash equity P/L issues in the U.S. and Latin America. The project also entailed responding to the New York State examiner’s first day letter and the implementation of business and control improvements between the local branch and New York.