10+ years of experience in managing Operations and Services with proficiency in PeopleManagement, Order Management, Sales Operations, Contract Management, Contract Governance, Risk and Opportunity Management, Sales Support, Q2C (Quote to Cash), Billing Management, Renewals, Client Retention, Pricing, Reporting and Analysis. Sound knowledge of SAP, Salesforce, Tableau, Power BI and MS Office. Efficient in handling complex situations in line with existing business trends and making appropriate decisions in the largerinterest of the Organization. Ensure customer satisfaction levels through prompt redress of theirQueries and provide appropriate solutions with excellent communication and interpersonal skills.