• Collaborated with logistics, transportation, and customer service teams to ensure on-time delivery and resolve operational issues.• Monitored key metrics like pick rate and pack rate to drive performance improvements and meet operational targets.• Assisted in coordinating shifts, allocating resources, and managing team performance to maintain high productivity levels.•Actively identified and resolved operational challenges, including order discrepancies, damaged goods, and shipment delays, to maintain customer satisfaction.•Focused on maintaining Amazon’s customer-obsessed culture by ensuring fast, accurate order fulfillment and exceptional customer service.•Successfully supported high-volume operations during peak seasons (Prime Day, Black Friday, Cyber Monday), ensuring timely delivery through effective resource allocation and process optimization.

• Proven expertise in managing daily banking operations, ensuring efficiency, compliance, and accuracy across transaction processing, customer service, and back-office functions.• Implemented process improvements and automation solutions in core banking functions, reducing manual errors, enhancing transaction speed, and improving operational efficiency.• Constantly monitored payments, trade sales, and foreign exchange transactions to ensure compliance with AML checks.• Managed private banking clients' portfolios, overseeing deposits, payments, and credit operations at IndusInd Bank.•Led risk mitigation strategies and ensured full compliance with banking regulations (e.g., AML, KYC, FATCA), audit standards, and internal policies to safeguard the bank’s operational integrity.•Focused on optimizing processes and workflows to deliver exceptional customer service, ensuring seamless handling of transactions, dispute resolution, and issue management.•Oversaw daily transaction monitoring, including payments, deposits, loan processing, and account maintenance, ensuring timely reconciliation and adherence to operational SLAs.•Developed and analyzed operational KPIs and financial reports to drive decision-making, monitor performance, and ensure alignment with the bank’s strategic goals.

• Managed wealth clients as a Relationship Manager at Standard Chartered Bank in Pune, Maharashtra.• Implemented KYC and AML guidelines for New To Bank Clients, ensuring CDD and Transaction Monitoring.• Expertise in NRI banking and Dmat servicing, overseeing digital onboarding processes.

• Managed end-to-end payment processing for multiple channels, ensuring accuracy and timeliness for domestic and international transactions.• Analyzed transaction data, identified discrepancies, and reconciled large volumes of payments to maintain financial accuracy and operational efficiency.