Barsa Das Email & Phone Number

Berlin, DE

Berlin, Germany

• Collaborated with logistics, transportation, and customer service teams to ensure on-time delivery and resolve operational issues.
• Monitored key metrics like pick rate and pack rate to drive performance improvements and meet operational targets.
• Assisted in coordinating shifts, allocating resources, and managing team performance to maintain high productivity levels.
• Actively identified and resolved operational challenges, including order discrepancies, damaged goods, and shipment delays, to maintain customer satisfaction.
• Focused on maintaining Amazon’s customer-obsessed culture by ensuring fast, accurate order fulfillment and exceptional customer service.
• Successfully supported high-volume operations during peak seasons (Prime Day, Black Friday, Cyber Monday), ensuring timely delivery through effective resource allocation and process optimization.

Pune, Maharashtra, India

• Proven expertise in managing daily banking operations, ensuring efficiency, compliance, and accuracy across transaction processing, customer service, and back-office functions.
• Implemented process improvements and automation solutions in core banking functions, reducing manual errors, enhancing transaction speed, and improving operational efficiency.
• Constantly monitored payments, trade sales, and foreign exchange transactions to ensure compliance with AML checks.
• Managed private banking clients' portfolios, overseeing deposits, payments, and credit operations at IndusInd Bank.
• Led risk mitigation strategies and ensured full compliance with banking regulations (e.g., AML, KYC, FATCA), audit standards, and internal policies to safeguard the bank’s operational integrity.
• Focused on optimizing processes and workflows to deliver exceptional customer service, ensuring seamless handling of transactions, dispute resolution, and issue management.

Pune, Maharashtra

• Managed wealth clients as a Relationship Manager at Standard Chartered Bank in Pune, Maharashtra.
• Implemented KYC and AML guidelines for New To Bank Clients, ensuring CDD and Transaction Monitoring.
• Expertise in NRI banking and Dmat servicing, overseeing digital onboarding processes.

Pune, Maharashtra, India

• Managed end-to-end payment processing for multiple channels, ensuring accuracy and timeliness for domestic and international transactions.
• Analyzed transaction data, identified discrepancies, and reconciled large volumes of payments to maintain financial accuracy and operational efficiency.