Barsha Naskar Email & Phone Number

Kolkata, West Bengal, India

• Experience in working in Utility Domain• SAP CRM Application Handling• Collaborated with internal partners to effectively resolve user billing issues.• Established clear and competitive goals, growth roadmaps, and strategic business plans.• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.• Engaged in user support interactions via telephone, chat and email platforms.• Resolved common user concerns by utilizing preset issue resolution scripts.• Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.• Cross-trained and provided backup support• Trained new personnel regarding company operations, policies and services.• Exhibited high energy and professionalism when dealing with clients and staff.• Investigated and resolved case studies regarding• Kept case data and contact information up to date to expedite proceedings.• Participated in team projects, demonstrating an ability to work collaboratively and effectively.• Gained extensive knowledge in data entry, analysis and reporting.

Kolkata, West Bengal, India

• Provided verbal recognition and acceptance to children while communicating clear and consistent expectations for children's behavior.• Assessed individual developmental needs on ongoing basis.• Implemented approved lesson plans and daily classroom schedule in accordance with curriculum and programming.• Kept students on-task with proactive behavior modification and positive reinforcement strategies.• Supported student physical, mental, and social development using classroom games and activities.• Incorporated multiple types of teaching strategies into classroom.• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Kolkata, West Bengal, India

• Improved future events by evaluating successes and failures of previous private and corporate gatherings.• Coordinated pre- and post-event planning with team of 20 staff serving 400 -500 customers.• Greeted and directed guests at private events and explained seating arrangements to keep tables organized.• Managed event calendar and planning stages to effectively handle as many as 10 jobs per month.• Welcomed guests to events, checked invitations, and oversaw proper seating.• Oversaw event operations to keep running smoothly.