Barsha Thapa Email and Phone Number

Ensure all the guest resignations are completed and correspond with opera PMSOperate the department within the budgeted guidelines and processed front office orders .Ensure the daily operation related matters are performed on a timely manner to avoid guest complaints.Supervise compliance of FO receptionist in cash handling procedures to maintain an accurate floatAssume leadership in the absence of front desk manager.Ensure that all concerned departments are informed in… Show more Ensure all the guest resignations are completed and correspond with opera PMSOperate the department within the budgeted guidelines and processed front office orders .Ensure the daily operation related matters are performed on a timely manner to avoid guest complaints.Supervise compliance of FO receptionist in cash handling procedures to maintain an accurate floatAssume leadership in the absence of front desk manager.Ensure that all concerned departments are informed in regards of room moves and no shows , special requests or other guest preferences.Achieved staff quality through training, communication and empowerment of receptionist agents. Show less

 Uses proper telephone etiquette. Register guests and assigns rooms.  Accommodates special requests whenever possible. Assists in preregistration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Uses suggestive selling techniques to sell rooms and… Show more  Uses proper telephone etiquette. Register guests and assigns rooms.  Accommodates special requests whenever possible. Assists in preregistration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department.  Takes same day reservations and future reservations when necessary.  Knows cancellation procedures. Knows how to use front office equipment. Process guest check-outs. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, Follows procedures for issuing and closing safe deposit boxes used by guests. Uses proper mail, package, and message handling procedures Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. Reports any unusual occurrences or requests to the manager or assistant manager. Knows all safety and emergency procedures, is aware of accident prevention policies. Show less

• Welcoming the guests who come to the spa• Synchronize customers with the various therapists• Deal with all mail correspondence• Take reservations for spa• Take the guest for a tour of the spa and explain the facilities offered to guests.• Maintain inventory sheet and supply list.• Maintain the spa as well as the lobby area• Scheduling duties to the other staff

• Preparation of the guest relaxation areas for use by the guest and members.• Plan and coordinate the provision of friendly, efficient services to guests• Schedule activities for guests Plan and coordinate all promotional activities targeting clients • Assist with check-ins / check-outs of clients, Greet Guests upon arrival, Assist guests with treatment bookings and reconfirmation's • Attend recreation activities when necessary• Welcoming guest and members to the club… Show more • Preparation of the guest relaxation areas for use by the guest and members.• Plan and coordinate the provision of friendly, efficient services to guests• Schedule activities for guests Plan and coordinate all promotional activities targeting clients • Assist with check-ins / check-outs of clients, Greet Guests upon arrival, Assist guests with treatment bookings and reconfirmation's • Attend recreation activities when necessary• Welcoming guest and members to the club and assisting with • Full knowledge of the So Spa and So Fit (gym & reception) from opening to the closing procedures.• Full responsibility for the supervision, cleaning and upkeep of the hammam, steam room, sauna, Jacuzzi and female and male changing room.• Identification and reporting of hazards and maintenance requirements.• Anticipating guests needs to enhance standards and quality service and in turn enhance guest satisfaction. Show less