Barsin Aghajan 🏳️‍🌈 Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

● Strategize marketing plan for internal brands from email, CMS updates, social media and video content.● Coordinate with stakeholders to develop marketing content for internal and external brands.● Project manage external clients on full rebrand. ● Manage, create and edit all video content for internal and external brands from social media content to web marketing materials.● Manage stakeholders for paid advertisement with external clients.● Create weekly E-blasts in CRM for internal brands.● Develop strategy decks for internal and external clients outlining full marketing plan and involving the necessary stakeholders to execute.

Toronto, Ontario, Canada

● Designed and wrote digital marketing Eblast campaigns for agency clients.● Created and designed Instagram and Facebook posts, reels, and stories using branded assets from specific agency clients.● Managed projects with agency dependents specific to marketing campaigns.● Created and edited unique video content for youtube purposes with agency clients garnering tens of thousands of views.● Designed unique websites using Wix, Squarespace, Wordpress, and other template based website builders for retail clients.

Toronto, Ontario, Canada

● Interview our satisfied customers to build a robust library of video recorded testimonials and written quotes for marketing purposes which is also used throughout several departments across the org.● Work with a task-force comprised of the Email Marketing and Brand teams to create process for identifying and accumulating more customer stories. ● Work with a Content Manager to improve our online product reviews from 2.7 stars to 4.2 on Google by leveraging a follow up CTA to our NPS promoters to leave a public review on a specific page. Coordinate all public responses to our customers on both Google and the Better Business Bureau.● Developed an ever-evolving response matrix for our third party social community managers to ensure that their responses on our social media channels are in line with Wave’s voice and tone. Co-manage our community by using a social media aggregator tool called Sprout to assist with busy days.● Brainstorm social media content for our monthly content calendar with a small social taskforce. Manage our paid ads manager for Facebook and Instagram as well as co-creating social media content by editing customer testimonials into short videos. The social taskforce improved our social media engagement by over 500%.● Film and edit internal town hall videos such as the New Hire video, Proust Questionnaire (a comedic interview with a long term employee), as well as our Customer Story video using a mix of Adobe products and digital cameras, thus improving our town hall Culture Amp survey by 30% satisfaction for visual content.

235 Carlaw Avenue Toronto

● Delivered excellent product knowledge and empathy to our clients through live chat, phones, and Zendesk email support.● Assisted in training new team members on all products and coinciding admins, voice and tone, as well as mentoring one-on-ones to improve their stats.● Created video tutorials for our clients as well as internal training tutorials that have an accumulated view count of over 55,800 on Youtube bringing our subscriber count to over 10,000.● Revamped over 500 internal Zendesk email responses for our staff to use when customers would reach out with repeat questions.● Lead our work-from-home team stand-ups with creative and engaging activities to keep everyone involved.● Assisted the greater team on “floor support” duties to ensure that our agents were getting the right answers during their live interactions.

St. Catharines

One of my main roles at Fourgrounds Media was to ensure client fulfillment and satisfaction from beginning to end. I would often come up with the creative content, write scripts and engage in any requested changes. I have worked in both casting and location scouting to bring a client's idea to fruition. Given the size and scope of some our shoots, and the extended knowledge of the production that I had prior to filming, I often took on the role of director.Furthermore, as the video editor on some of my projects, my role also included sitting with clients, reviewing the rough cut and assessing their revisions accordingly.Wrote scripts, produced, and edited video content for clients such as; GoodLife Fitness, Marilyn I. Walker School of Fine and Performing Arts, Republic Live (Boots and Hearts Country Music Festival), OHL Niagara Ice Dogs, Walker Industries, Shaw Festival Theatre etc.Camera operator and editor for feature film The Hotel Dieu, winner of “Best Producers” award at Nice France International Film Festival, Niagara rises award for NIFF.