Key accounts and responsibilities:- with customers like AGFA GEVAERT, BOREALIS, SOLVAY (Beneluk & Dach cluster), LUKOIL, ALERIS and TE Connectivity I have experience in different sectors. Managing changes, disaster recovery exercise, projects, ...- customer satisfaction, revenue, P&L, gross profit and quality of the provided solutions.- SDM Local business- save guarding SLA's and contractual obligations- regular reporting/meeting with customer and own management- primary contact for the Customer- managing the account as a whole according to industry standards and best-practices (ITIL).Manages the internal delivery network in order to fulfill the Customer contract and achieve customer satisfaction- across the lifecycle of the account: bid, transition & transformation, run, renewal or termination- across all delivery centers: Internal and external- across the service lines: DSS, CSS and TSS

Managing team of 10 people.Responsible for planning, and roll outs.Monitoring KPI's.Reporting.Incident, problem, change management.

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