Bart Bajda Email & Phone Number

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Effectively minimising data transmission failures via checking orders received for customer data completeness and format, ensuring the order transmissions are correct and in the required formats.Handling exceptional freight requests and organising special transport requests, receiving and responding in time to customer requests and proof of delivery requests, tracking and providing investigation results on deviations to the customer according to the agreed scope.Constantly detecting and analysing deviations including responsibility identification (internal or external) and root causes to actively monitor and improve the overall quality of service provided to the customer.Actively participating in the implementation of new processes and executing user acceptance tests to identify possible software errors and improve the quality of the service provided to the customer. Daily recording of collection/delivery status and discrepancies as well as monitoring services to guarantee agreed delivery service andensure customer satisfaction.Creation of non-conformance requests, premium freight authorisations (spot quotes), and management of contract variations/freight costs disputes and claims; tracking and monitoring of requests, deviations and claim resolution to secure the lowest cost possible to the company.Capture and provision of order status information relating to the customer supply chain, such as order, shipment and inventory information to ensure the smooth running of daily operations.Deal with escalations from carriers, JLR and the warehouses to accurately assess the loss to thecompany and minimise the loss where possible.Assist my Team Leader in day-to-day duties as and when required as well as supporting otherdepartments with invoice raising and processing and credit control for GlaxoSmithKline.

London, England, United Kingdom

Route planning and organising daily delivery runs for a fleet of 12 trucks to the highest safety standards and most cost-effectively and efficiently.Organising and planning deliveries with customers and external companies/suppliers to secure the lowest delivery costs whilst maintaining the best customer experience.Helping customers find the best solution for their needs by discussing their requirements and arranging access checks (pre-delivery reconnaissance) during the delivery of high-value goods and artwork (white gloves service).Actively monitoring delivery status, providing drivers with live traffic information as well as updating customers on the estimated time of arrival to ensure the successful fulfilment of operations.Creating and calculating quotes for customers (on the weight of the goods, size, dimensions and so on) and liaising with the warehouse and drivers (stock control, quality control, quality reports, organising delivery runs, briefing and instructing teams) to ensure smooth delivery process.Maintaining accurate records of collection/delivery status and discrepancies as well as providing claim resolutions to secure the lowest cost possible to the company without affecting customers’ satisfaction.

Organising immediate emergency transport and delivery of required parts upon the customer's request and specific requirements (the Metropolitan Police) for designated regions/boroughs.Performing an accurate assessment of the customer’s requests to organise and prioritise the deployment of car servicing/repairs, assistance with roadside recovery, and supply of spare and hire vehicles according to the agreed scope requirements.Actively controlling live fleet reporting and liaising with the customer for any identified deviations and proposed solutions.Preparing live reports and ongoing monitoring of spare pool fleet availability for any emergency requests to enable smooth running of all operations.Accurate recording of collected data, raising invoices and checking the status of customer requests.Ongoing monitoring of Key Personal Indicators (KPI) to actively reduce penalties to the company.