Bart Burroughs Email & Phone Number

Omaha, Nebraska, United States

Build and maintain strong relationships with clients, vendors, and third parties.Identify and resolve root problems, assess impact, and provide comprehensive solutions using internal resources and vendors.Report trends and recurring client issues to leadership, identify potential red flags, and take proactive measures for client retention.Document project scope and timeline, communicating with relevant stakeholders.Oversee the execution of large-scale business and client-facing initiatives.Manage vendor relationships effectively.Conduct research and development of new products.Set up and maintain client accounts, providing technical troubleshooting as needed.Create and maintain detailed documentation of internal processes, policies, and projects.Stay updated on current policies and procedures.Engage in continuous professional development through training and education.

Technical support of all in market sales product lines. Troubleshoot issues and fix issues not related to code specific issues. Identify if issues are related to code/engineering and compile details/steps to replicate for engineers to follow to debug and fix code based issues and enter bugs into the Jira system for engineering. Knowledge of Jira and Salesforce. Helped design and implement a customer service portal project in Jira for entering and managing issue tickets and help streamline the customer support process flow.Provide product UAT, Functional and regression testing to identify bugs and sign off with product owners prior to sprint deployment to in market products of fixes or new features. Liaison between sales and engineering teams. Communicate with stakeholders, Product Owners, Engineering and sales on ticket updates and resolution.Engage with engineering teams and product owners on MS Teams for sprint planning and check-ins to provide details on issues entered by sales into the system to help triage the issues.Maintain and update the customer service knowledge base in Confluence with details, steps to replicate, resolution details, reference to similar engineering tickets worked in the past on all issue tickets entered to help sales identify similar issues that may provide a self-service solution they can use to solve the customers issue or to provide additional details to the engineering teams to help with triage.

Provide technical support on all of our Product lines to troubleshoot. Identify issues and either fix issues related to configuration problems. Refer the issue to our product development teams if code support is required. Act as a liaison between engineering and sales and manage communication and resolution of issue tickets in Jira and Salesforce.Communicate with stakeholders and sales on ticket updates and resolution.

Sales activities including generating my own leads.Retention of existing book of business.Adhoc sales of one-time list orders, email campaigns, direct mailcampaignsConduct Business analysis with prospects to determine the best possibleproduct and solution for their needs.Maintain and expand business relationships with clients in order to drivepurchase of additional services.

Sourced, screened, and interviewed potential candidates for executive-level positionsDeveloped and maintained relationships with executive-level candidatesCreated and maintained a database of potential candidatesMaintained and grew a network of executive-level candidatesCollaborated with hiring managers to identify and address gaps in the candidate poolNegotiated job offers and compensation packages for executive-level hires

Bellevue, Nebraska, United States

Managed daily operations of the storeConducted interviews of potential new hires Trained and supervised new hiresMaintained inventories to insure availability of productsManaged delivery teamsManaged customer support

Various service industry positions between 1980 and 1988, mostly Waiter. Also had a stint in the U.S. Air Force during this time as a plumber 1980-1982 with honorable discharge.