Work side by side with Dispatch Superintendents, fiels operations questions, and recrew aircrafts. Handle irregular operations by rescheduling pilots, routing aircraft, and apply strategies for efficiency. Communicate with flight operations personnel, provide policy and contractual interpretations. Work nontraditional operational hours, work overtime as needed, stay until the operation is stableized. Abide by and enforce all Federal Aviation RegulationsProvides friendly services and positive enforcement with all internal and external Customers.

Assist customers personally and take incoming calls in a fast paced environment with an intent to cross-sell financial services and credit products including secured and unsecured loans and lines of credit; solving moderate to complex escalation issuesMaintaining production metrics while adhering to integrity and performance standardsEffectively understanding stipulations and coordinate closings with customersApplication structuring: helping customers validate their income to ensuring that a true debit ratios is represented in their applicationHelping customers calculate their combined loan to vale to ensure they will have enough equity in their collateralPosting notes in CAS to effectively communicate documentation including W2 or financial statements needed by all parties to successfully close a Loan or Line of credit. Understanding decline reasons to offer solutions to callers that may qualify with a co signer or by correcting their Debit ratios and or communicating counter offers so the client can achieve their goal.

Averaged a 50% closing percentageAttained highest level of new prospects by over 22% over goalGive full demonstration via phone and internet Design backyard project on CAD drafting programFollow up on residential customer inquiries and set appointmentsMeet in person, phone and internet with residential customersTake the customer through the loan process and get them funded

Abide by and enforce all Federal Aviation RegulationsProvides friendly services and positive enforcement with all internal and external Customers.Answers all calls relating to planning, relay and take messages, transfer calls, provide policy and contractual interpretations to various callers. Handles all daily scheduling problems that may arise. Maintain daily records for sick calls, personals, tardiness and no shows for crewmembers