Bartholomew E. Email & Phone Number

Australia

• Directed cross-functional teams to implement software solutions to enterprise clients and small to medium-sized businesses on an international scale, overseeing the entire process from discovery through setup, training, deployment, and after-live.• Collaborated with and onboarded over 90 individual sites across Australia, Asia Pacific, and the USA.• Streamlined the implementation process through the execution of internal initiatives including automation, integrations and best practices, leading to improvements in operational efficiency and a reduction in overall project costs.• Optimised automation within monday.com across multiple departments, achieving an increase in workflow efficiency and a significant reduction in manual data handling tasks.• Consistently achieved and maintained a team Customer Satisfaction (CSAT) score exceeding 9.0.

Brisbane, Queensland, Australia

• Managed implementation journeys from scope to go-live and business as usual for more than 50 key clients across industries including Hospitality, Tourism & Events, Manufacturing, Building & Construction and Health Care.• Onboarded, configured and payrolled over 4500 Monthly Active Users across small to medium businesses and large enterprise.• Planned and implemented concurrent projects for between 10 to 16 clients on average while still achieving high levels of stakeholder rapport and satisfaction, securing numerous client references and case studies.• Navigated dynamic SaaS environments through identifying customer requirements, managing expectations, and utilising both simple and complex solutions.• Developed and streamlined internal processes and documentation resulting in greater workflow efficiencies and reduced client inactivity.• Established and maintained multi-tiered relationships both internally and externally across varying levels of business maturity.

Gold Coast & Northern Nsw

Provide strategic and operational direction to a team of 60+ members across various sites. Support GM, park managers, staff members, and guests with a focus on attainment of short- and long-term goals. Ensure continuous functional excellence through operational development. Enhance multi-skilled competencies of staff via inspirational leadership and training. Enforce end-to-end controls for compliance with occupational health and safety standards. Oversee all aspects of human resources management and office administration. Identify and resolve escalated issues and complaints, generating positive feedback.● Introduced cloud-based services, such as QIN CodeSafe and RMS online systems.● Reduced labour costs by 18% and generated $20K+ in revenue by driving waste management initiatives.● Achieved an average 4.25/5 Google rating from 2,100 reviews across four locations.● Enabled each park to receive Trip Advisor's 2021 Certificate of Excellence.● Won Good Corporate Citizen Award at 2021 Caravan Park Association of Queensland awards.

Evans Head, New South Wales, Australia

Helped developmentally challenged and at-risk teens by delivering opportunities as well as exceptional guidance and mentoring services. Planned, coordinated, and managed numerous ancillary initiatives and events. Established and sustained strong relationships with key stakeholders. Promoted positive, empathetic culture of honesty and teamwork for accomplishment of bottom-line results.● Augmented YoY revenue by 8.58%, 8.13%, and 4.76% from 2013 to 2017. ● Maintained 4.3/5 rating across Facebook and Trip Advisor through optimisation of social media profiles.

Melbourne, Australia

Assembled high-performing teams for various departments for continuous operations. Trained team members of all departments, boosting performance at individual and group levels. Contributed to the success of strategic initiatives by spearheading various promotions and events. Produced informative and easy-to-understand white papers for company in collaboration with graphics design team.● Organised booths at HIA Homeshow, Melbourne Home Expo, and Bunning's Trade Expo.● Coached and developed 13 re-sellers and agents across Melbourne Metro, rural Victoria, and NSW.● Accomplished key performance indicators by devising marketing plans in line with consumer trends.● Credited for generating $1.2M individual sales in first year of service.