Bart Gabriels Email & Phone Number

Ghent, Be

Teaneck, New Jersey, Us

Accountable for growth, relationship strength and overall performance of CMT in Belux- plan accounts strategy for long-term profitable growth and position Cognizant as a thought partner and business leader within the account- cultivate long-term client relationships and be a trusted advisor to the client- build and manages relationships across various levels in the client organization, particularly in the C-level/executive management level- creates opportunities to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins- delivers long term strategy and goals at the BU/Corporate level- manages and own overall P&L and health of the engagements in the portfolio of accounts and to ensure customer satisfaction

Belvaux, Lu

Responsible and accountable for all ARHS' Operational & Business development activities at Proximus, mainly in the Digital and BI domain. Growing the account from 70 FTE’s to +150 FTE’s.Successfully led Crisis Management by re-directing off-track Digital Transformation projects and correcting operational inefficiencies.Performance measurement : motivating and evaluating of individuals and teams, career coaching, defining individual development plans, setting team objectives, bonus and salary increase assignment.Full P&L responsibility.

Espoo, Southern Finland, Fi

Creating with succes new business lines and drive those to closure whilst sustaining and further growing the existent portfolio.Managing successful contract win for BICS' Worldwide IP Core/Edge network replacement.

Bangalore, Karnataka, In

Growing the account as per the yearly account plan including full P&L responsibility.Driving and coaching a team of +350 FTE's (on-site and off-shore)Responsible for all Infosys operational activities at Telenet, ensure customer satisfaction.Liaison between onsite and offshore teams.

Armonk, New York, Ny, Us

Managing the implementation of Marketing, Sales and Customer Services platforms and processes at a major utilities custome including full P&L responsibility.Selecting and hiring the required team members in alignment with the forecasted project budgets and according to the respective operational needs

Brussels, Be

2006 – 2007 : IT Manager Customer Management Engineering – CRM ProductsResponsible for the CRM applications and related projects: Contact Management System, Campaign Management, Loyalty, SFA, Bill Image, Electronic Document Management System.2003 – 2006 : IT Delivery Manager CRM and Order Management Program- and people-management for the implementation of the Order Management System, Sales applications and Contact Management Systems. 2002 – 2003 : IT Manager Customer CareProject and people management for all Customer Self Service, CTI (Computer Telephony Integration) and IVR (Interactive Voice Response) related projects. 1998 – 2002 : Senior Analyst / Team Leader - Loyalty Project- and people-management for the Loyalty domain. In this period the Loyalty platform was built from scratch whilst local applications were migrated to this new environment.