Accountable for growth, relationship strength and overall performance of CMT in Belux- plan accounts strategy for long-term profitable growth and position Cognizant as a thought partner and business leader within the account- cultivate long-term client relationships and be a trusted advisor to the client- build and manages relationships across various levels in the client organization, particularly in the C-level/executive management level- creates opportunities to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins- delivers long term strategy and goals at the BU/Corporate level- manages and own overall P&L and health of the engagements in the portfolio of accounts and to ensure customer satisfaction

Responsible and accountable for all ARHS' Operational & Business development activities at Proximus, mainly in the Digital and BI domain. Growing the account from 70 FTE’s to +150 FTE’s.Successfully led Crisis Management by re-directing off-track Digital Transformation projects and correcting operational inefficiencies.Performance measurement : motivating and evaluating of individuals and teams, career coaching, defining individual development plans, setting team objectives, bonus and salary increase assignment.Full P&L responsibility.

Creating with succes new business lines and drive those to closure whilst sustaining and further growing the existent portfolio.Managing successful contract win for BICS' Worldwide IP Core/Edge network replacement.

Growing the account as per the yearly account plan including full P&L responsibility.Driving and coaching a team of +350 FTE's (on-site and off-shore)Responsible for all Infosys operational activities at Telenet, ensure customer satisfaction.Liaison between onsite and offshore teams.

Managing the implementation of Marketing, Sales and Customer Services platforms and processes at a major utilities custome including full P&L responsibility.Selecting and hiring the required team members in alignment with the forecasted project budgets and according to the respective operational needs

2006 – 2007 : IT Manager Customer Management Engineering – CRM ProductsResponsible for the CRM applications and related projects: Contact Management System, Campaign Management, Loyalty, SFA, Bill Image, Electronic Document Management System.2003 – 2006 : IT Delivery Manager CRM and Order Management Program- and people-management for the implementation of the Order Management System, Sales applications and Contact Management Systems. 2002 – 2003 : IT Manager Customer CareProject and people management for all Customer Self Service, CTI (Computer Telephony Integration) and IVR (Interactive Voice Response) related projects. 1998 – 2002 : Senior Analyst / Team Leader - Loyalty Project- and people-management for the Loyalty domain. In this period the Loyalty platform was built from scratch whilst local applications were migrated to this new environment.