Bart Hickey Email & Phone Number

Normal, Il, Us

Leads, manages, and supports a team of claims support staff in delivering timely, thorough, and accurate support for claims assignment and reassignment, general claims processing, and administrative assistance to claims departments. Measures and reports on the progress of claims processing by providing metric-based strategic direction to identify and address business issues and opportunities. Proactively seeks feedback from business partners on existing processes and procedures and develop and… Show more Leads, manages, and supports a team of claims support staff in delivering timely, thorough, and accurate support for claims assignment and reassignment, general claims processing, and administrative assistance to claims departments. Measures and reports on the progress of claims processing by providing metric-based strategic direction to identify and address business issues and opportunities. Proactively seeks feedback from business partners on existing processes and procedures and develop and implement actions for ensuring a satisfying and consistent claims experience for our customers. Leads operational excellence and lean efforts to drive process improvements in client experience operations. Show less

Bloomington, Illinois, United States

Leads and manages the operations and results of a multi-line (i.e. Property Casualty, Life & Banking), omni-channel (i.e. phone, chat & email) contact center while meeting the objective of creating a satisfying client experience. Coaches and develops employees with an open and transparent communication style so they understand how their work contributes to the corporate vision, strategies and client experience. Drives improvements in contact center metrics, service standards, quality results… Show more Leads and manages the operations and results of a multi-line (i.e. Property Casualty, Life & Banking), omni-channel (i.e. phone, chat & email) contact center while meeting the objective of creating a satisfying client experience. Coaches and develops employees with an open and transparent communication style so they understand how their work contributes to the corporate vision, strategies and client experience. Drives improvements in contact center metrics, service standards, quality results and measurements Show less

Bloomington, Illinois, United States

Takes recorded statements from parties to a loss. Work focuses on investigating and settling claims, such as multi-vehicle accidents, liability claims involving comparative negligence, bodily injury and commercial losses. Responsible for providing support to the personal lines of business, including personal auto. Responsible for investigating and settling property and liability claims within their given authority.

Bloomington, Illinois, United States

Communicates with clients via phone, web, and email to deliver a best in class client experience by resolving matters related to client services and/or billing. (Examples include: coverage, quotes, policy changes, processing payments, reinstatement requests, and policy change impacts to premium.) Completes calculations and transactions accurately to make policy changes, modify policy coverage, and/or collection of premiums from clients based on underwriting, accounting, and billing services… Show more Communicates with clients via phone, web, and email to deliver a best in class client experience by resolving matters related to client services and/or billing. (Examples include: coverage, quotes, policy changes, processing payments, reinstatement requests, and policy change impacts to premium.) Completes calculations and transactions accurately to make policy changes, modify policy coverage, and/or collection of premiums from clients based on underwriting, accounting, and billing services guidelines and best practices. Enters communication records and other data into various company systems for information transfer to the Financial Representative, call center management trending reports, or other organizational areas. Show less

Bloomington, Illinois, United States