Product Marketing & Growth Lead at CoinMart, a Cryptocurrency exchange based in the Netherlands.At CoinMart my main focus is Product Growth Management and creating our Growth engine from scratch. I hypothesise, experiment and execute on a variety of different growth techniques and strategies through Product Lead Growth, Digital Marketing, and Physical Marketing - using a data-driven approach.

An Amsterdam based B2B CX Consultancy focussed on helping its clients achieve more business value & revenue through streamlining the existing Customer Journey, and improving inter-departmental collaboration between Product teams and Customer-facing teams.Additionally, we develop software as a service (SaaS) to help Customer Facing and Product teams streamline and automate their processes and documentation.

Cryptocurrency exchange.Tasked with driving client-focussed, data driven Product Discovery, Development & Improvement through the analysis of VoC data, Client Engagement & Competitor Research.- Lead a team of Discovery and Support Analysts.- Created a new and efficient framework to gather, analyse and execute upon client feedback, bug reports and feature requests and ensure proper escalation to the intended departments.- Improved internal and external feedback loops.-… Show more Cryptocurrency exchange.Tasked with driving client-focussed, data driven Product Discovery, Development & Improvement through the analysis of VoC data, Client Engagement & Competitor Research.- Lead a team of Discovery and Support Analysts.- Created a new and efficient framework to gather, analyse and execute upon client feedback, bug reports and feature requests and ensure proper escalation to the intended departments.- Improved internal and external feedback loops.- Created a new framework to improve stakeholder communication.- Drove large cross-departmental projects Show less

Product Feed Management & SEA Automation @ Channable | Marketplaces | Affiliate & Advertising Platforms | Price Comparison Platforms | Order Management | Search Engine AdvertisingResponsibilities:- Co-Managing a growing Technical Support team of 48+ individuals: - 14 direct reports. - Biannual assessments. - Individual development and growth coaching. - Hiring (pre-screen and interviews), Onboarding, Talent management and employee retention. -… Show more Product Feed Management & SEA Automation @ Channable | Marketplaces | Affiliate & Advertising Platforms | Price Comparison Platforms | Order Management | Search Engine AdvertisingResponsibilities:- Co-Managing a growing Technical Support team of 48+ individuals: - 14 direct reports. - Biannual assessments. - Individual development and growth coaching. - Hiring (pre-screen and interviews), Onboarding, Talent management and employee retention. - Protecting, improving & ensuring individual and team KPIs - Developing, protecting, and participating in quarterly and yearly OKRs - Leading (Agile) project teams to successful completion of departmental & company-wide OKRs. - Contribute to the growth and future success of the support department, and the organisation as a whole through the creation and maintenance of strategy, processes and workflows. - Escalation of departmental and company-wide issues. - Evaluation of Feature Requests & Product Development. - Conducting Deep Dives into areas that are not currently up to standard. Show less

Responsibilities:- Supervising 5+ colleagues in their daily tasks.- Progress assessment for Junior and Medior colleagues.- Participation in departmental and company-wide OKR projects.- Strategic process management and improvement.- 3rd line Technical Support for international clients.- Collaborating with Customer Success as Sales Engineer in onboarding enterprise-level clients.- Collaborating with Business Development as Sales Engineer in sales meetings with… Show more Responsibilities:- Supervising 5+ colleagues in their daily tasks.- Progress assessment for Junior and Medior colleagues.- Participation in departmental and company-wide OKR projects.- Strategic process management and improvement.- 3rd line Technical Support for international clients.- Collaborating with Customer Success as Sales Engineer in onboarding enterprise-level clients.- Collaborating with Business Development as Sales Engineer in sales meetings with enterprise-level clients.- Project Management.- Assist my portfolio of high-touch clients with technical solutions and resolutions.- Build strong client relationships, especially with key customer stakeholders.- Manage client expectation and lead them to customer satisfaction.- Make sure all deliverables arrive in good order, on time, and fulfil the clients’ requirements- Keep track of key account metrics- Communicate the progress to both internal and external stakeholders- Identifying & consulting on account growth opportunities Show less

Responsibilities:- I was the first agent in this market - I helped set up most of the processes we use til this day.- 1st line Technical Support for international clients over email and phone.- Onboarding and first-set-ups for new clients.- Pre-qualifying leads.- Follow up on/ nurture SQL leads.- Closing Small to Medium sized deals.

Managing and operating a luxury accessories brand from A-Z. - E-commerce management.- Business development.- Marketing & advertising. - Marketplace management.- Business administration.

Commercial dance events in clubs and locations around Utrecht, The Netherlands.- Lead a team of three partners and 25+ volunteers- In charge of artist relations & venue booking- Marketing- Advertising- Sales- Coordinating the event on the day of.