* Support Technition - 18 years working with document imaging software and hardware like: BMISuite, Application Xtender, OCRforAnydocs, Scanners, Optical jukeboxes, and etc..* Help Desk Manager - Established initial procedures for tracking support calls. Instituted training methods for new support technitions. Managed time of support technitions along with speed of support resolution.* Asst Support Manager - Worked doing project management, help setup SOP's for installations and support. On going work on development of new products and services.* IT Manager - Manage the IT group that is responsible for VMServers, Domain, Firewall, Workstation machines, Backups, phone system.* Testing Manager - responsible for testing of software created in house. Manage personnel time in testing.Specialties: Specialize on install and support of Imaging software, document processing software, worklfow, electronic reports management. Have basic programing skills VB, Foxpro, AWK etc.. Hardware support for Scanners and Optical Jukeboxes.