Bart Pellandini Email & Phone Number

Lisle, Illinois, United States

Senior-level sales team technical support providing sales presentations, technical support and training to drive preference for integrated powertrain sales. Creating coalitions between departments, providing leadership and support analytics. Spec and parameters specialist identifying opportunities to improve the customer experience to add value to our customer relationship-management strategy.

Denton, Texas, United States

Specialized in fault-code diagnostics while working cross functionally with the Embedded Engineering team collaborating with international and domestic teams. Providing in-depth diagnostics and analytics to improve performance and operation of in-use customers. Provided repair strategies, technical support, and telematics analytics while collaborating with multiple departments to increase loyalty from large-fleet customers. Team leader on the Fault Code Data Analyzer tool development. Successfully implemented in 2021.

National account technical support providing senior-level interaction with customer technical and sales support teams. Provide fleet maintenance consulting, engine electronic settings to optimize engine efficiencies improving fuel economy and lowering customers operating cost. Supported OEM partnerships. Worked cross functionally with engineering and executive management to delivered mutual business benefits resulting in increased sales. Actively engaged with problem solving projects within the Six Sigma teams. Facilitated and engaged in vendor collaboration

Denver, Co

Distributor and national account technical and sales support by providing senior-level interaction with diagnostics and technical support, fleet maintenance consulting, features/parameters selection to optimize Cummins products and customer satisfaction. Customer operating cost improvement – proactively worked with national accounts to improve fuel economy, maintenance costs, and uptime. Supported OEM partnerships. Assigned position of Technical Support and Engineering team liaison. Worked cross functionally with engineering and executive management to deliver mutual business benefits and increase sales. Actively participated in cross-functional problem solving with Six Sigma teams. Facilitate and engage in vendor collaboration

Little Rock, Arkansas Area

Managed every aspect of a 550-vehicle truck fleet by troubleshooting technical problems, directing repairs, initiate and implement projects that improve efficiency and/or reducing operating costs. Responsible for management of 40 employees - hiring; firing; approving salary increases; training and employee development; planning and directing the work; disciplining.

Little Rock, Arkansas Area

Provided expert / senior-level technical support and service assistance to district dealers, distributors, and customers. Promoted service programs with dealers in order to maximize customer satisfaction with DTNA products. Analyzed service assistance and product support requests to determine the extent, complexity and significance of service-related issues. Initiated corrective actions through headquarters service support groups. Promoted technical training with dealers throughout the district and ensured that all technical training requirements were met. Ensured that quality repairs were being performed throughout the district. Provided consistent interpretation and administration of company policies which promoted company service objectives through dealer and distributor network. Managed service policy expenditures within the district.

Portland, Oregon Area

Lead instructor for planning, developing and delivering technician training programs. Develop and analyze short and long-term strategy to ensure training programs are up to date with tractor and trailer technology. Ensure Truck Service training facilitators remain up-to-date regarding training standards and industry technical advancements that affect our scope of business. Evaluate training methods to include on-the-job training, webinars, and classroom methods/blended training approaches are maximizing training comprehension and retention. Oversee Truck Service Technical Training Facilitators to ensure their presentation skills, knowledge and communication of subject matter is presented in a manner that maximizes trainees’ ability to comprehend and retain course materials. Facilitate technician training classes. Engage technicians by encouraging participating and setting high expectations to perform well in the class.Establish and maintain truck service technical manuals, at site technical training materials and technician training requirements (paths) for each technician level

Portland, Oregon Area

Operated as a Senior CSR assisting CSR''s with field inquiries while technically supporting dealers and customers throughout the United States and Canada.

Industrial Mechanics And Maintenance Technology

Education record

Six Sigma – Green Belt, MAPS (Management Action Program) • Career Track’s: How To Handle Difficult People • Successful Supervisor •.

Education record

Supervisor And Management

Certification