Milestones:- 1 central managed intranet (efficient use of limited resources)- Analysis of Customer Service program to replace BERT- Central reporting service on intranet- Build a stable en reliable infrastructure- Scala ERP implementation in 6 weeks (incl. transfer of data en documents)- Moved the company multiple times incl. the non-IT infrastructureJob Content:• “Hands-on” manager of a small IT team, varying from myself to 4 people• User support: Windows, MS Office, MS Project, Scala ERP with VBA customisation, Reporting in Crystal Reports, VB6 and VB.net, copy machines, printers, GSM, PDA’s (Qtec, HTC, Blackberry)• Analysis and development of legacy applications for Customer Services and accounting• Intranet development with tools for different departments• Setting-up and tuning of Windows servers 2000/2003, Exchange, MS SQL, IIS, Terminal server, Blackberry Enterprise, Trend-Micro, McAfee• Setting-up and tuning of Linux servers, Subversion (source versioning control), Request Tracker (incident ticketing system), MySQL, Apache• Network management with D-Link and Dell switches (VLAN’s), firewalls Fortinet and Watchguard• Backup with BrightStore (Arcserve) and a Dell (HP) tape autoloader• VMware server on Windows + ESX on HP SAN (basics), consolidation of Windows and Linux servers• Setting-up and management, with e.g. remote management tools, of foreign offices• Management of the Ericsson MD110 telephone PABX

• Maintenance contracts creation and calculation for the Sales department• Supporting on-site technicians local and abroad• In-house component and assembly level repairs with purchase and stock management• Created a service program (BERT) to follow up repairs, invoicing and spare-parts usage• Engineering Change implementation on already deployed equipment (planning and customer communication)

• Supporting customers and technicians• Installation and repair planning• Invoicing and maintenance contract follow-up• Monitoring and executing assignments with local and foreign customers

• Component level repairs• On-site repairs and installations, local and abroad• Training of customer technicians

• Creating and maintaining:- bill of material (BOM)- item database with procurement specs- manufacturing manuals and test procedures- engineering changes (ECN)

Performed my military service in Germany (7 of the 8 months)