Bart Slaby Email & Phone Number

La Línea De LA Concepción, AL, ES

Spain

• Always on top of any major incident and oversee the entire process from detection to resolution
• Facilitate bridge calls with relevant teams during major incidents and potential critical issues
• Maintains quality handling of Jira tickets, from creation to closure. Constant follow up on open tickets as necessary
• Facilitate the Post Incident Review and submit the Incident Report to the Senior Management
• Awareness on any production activities and understand the impact of all project deployment and change implementation on both technical and business KPIs
• Engage leads and managers in constantly driving continuous improvement on the teams

Gibraltar

• Managing day-to-day activities of the Network Operations Centre consisting of 8 NOC Engineers working on the 24/7 shift pattern
• Responsible for the Critical Incident Reporting to the Senior Management
• Supervising Incident Management of all in-house and hosted infrastructure and services limiting unnecessary alarms and fault alerts
• Building strong relationships with all business and technology stakeholders
• Monitoring, evaluating, and continuously improving the team by being a trusted advisor, facilitator and creative problem solver
• Leading and running technical investigation meetings for setting responsibilities

Gibraltar

• Incidents reports management, analysis, and evaluation
• Providing training to new starters and managing NOC Knowledge Base where critical procedures are stored
• Reporting back to the business on regular basis on agreed KPI’s
• Real-time monitoring of platforms and services
• Providing solutions to non-standard issues, 2nd line support
• Covering for the Team Leader shifts during his absence

Gibraltar

• Monitoring servers, applications and transaction processes
• Co-ordinating platform incidents and application issues
• Providing analysis and reporting
• Analyzing and evaluating data
• Interacting with technical teams, both local and remote
• Working on a 24 hour shift rotation

Gibraltar

• Monitoring servers, applications, and transaction processes
• Providing root cause analysis, evaluating and reporting back on
• Working on a 24 hour shift rotation

Santry, Ireland

• Head office Software and Hardware management, administration of the Internal Applications
• Setting up new equipment and administrating users via Active Directory
• Supervising and signing off projects for large software and hardware changes in the Head office

Leixlip, Ireland

• Collaborated with internal IT department on escalations handling for 18 Irish Universities
• Delegated and Reported back to Service Delivery Manager where required
• KPI’s and SLA’s tracking for improvements and optimization

Swords, Ireland

• Second line support technician for the UK player base
• Setting up Internet connections and solving software & hardware problems

Leixlip, Ireland

• Perform functions associated with Scanning Electron Microscope (SEM) and performing tools quality controls
• Maintaining the daily operations on the certificated tools in compliance with Intel Safety and Quality Standards

Swords, Ireland

• Management team of 5 ensuring highest standards of Customer Service
• Maintenance of a Local Network of 24 PC’s

Bachelor Of Science, Computer Science And Information Technology / Specialization It In Management

Higher Education Diploma in the field of Computer Science, specialization IT in Management. - Title “Bachelor of Science” achieved 12th of.

Secondary School Certificate, Mathematics And Computer Science

Final Certificate Exams - Polish language - English language - Mathematics