Bart Sliwinski Email & Phone Number

Millennium & Copthorne Hotels, Corporate HQ, London

• Effective development and use of forecasting tools for revenue analysis, availability control and pricing (Daily Pickup Analysis for all Clusters, Weekly dynamic forecast, strategy adjustments & reporting).
• Monitoring, controlling, and auditing the standards within the revenue team to maintain a consistent and logical strategy across the region.
• Gather and analyse business intelligence to derive insights about the competitive environment and business trends to improve strategic decision making.
• Monthly and ad-hoc reporting requirements on market, competitive sets and hotel performance data.
• Administrating and ensuring all related systems are configured correctly & working to full capacity.
• Assist hotel management in the revenue decision by highlighting opportunities and developing SMART actions to ensure the revenue team is aware of their targets and kept informed of their results.

The Chelsea Harbour Hotel, London

• Direction and overseeing revenue strategy, effective evaluation of the market trends with both future/historical and market intelligence reporting.
• Revenue management tasks including pricing/positioning, strategy business analysis, inventory management, competitive market intelligence, forecasting along with pace performance, and business evaluation.
• Assessing, analysing and pricing Group led strategies /promotions to optimize RevPAR.
• Quarterly reviews with the hotel / Board & ownership meetings.
• Ensuring RM related systems working to full capacity, being fully configured and validated.
• Weekly, monthly and yearly Revenue forecasts communicated to departments affected (Forecasting by day and market segment, to within 3% rooms revenue, 3 months out).

Millennium & Copthorne Hotels, Corporate HQ, London

• Producing daily pick-up analysis, strategy adjustments, market share and pace reporting to Regional Director of Revenue for Europe.
• Providing weekly dynamic forecast of expected results, variances and budget comparisons.
• Ensuring all related systems are configured correctly, validated and working to full capacity.
• Control and audit the standards and operations of the reservations department.
• Analysing overall monthly hotel performance by providing summary various / ad-hoc reports.
• Overall support to all the properties in the region & also assisting in the absence of a Revenue Manager when needed.

Millennium Mayfair & Knightsbridge Hotels, London

• Reporting directly to the Revenue Manager & being responsible for the Reservations Team.
• Ensuring that the weekly and monthly reports are being provided to the correct Personnel.
• Monitoring Customer Service standards within the team.
• Assisting the Revenue Manager with updating the Business on the books, forecasting, setting of selling strategies.
• Understanding of Revenue budget along with costs and payroll.

Millennium Mayfair & Knightsbridge Hotels, London

• Carrying out all responsible instructions and requests from the manager and other senior managers.
• Assisting the manager in achieving and maintaining the highest possible levels of customer service.
• Ensuring operational and customer service requirements are achieved at all times.
• Training, auditing the standards and operations of the reservations department, involvement in the recruitment process for the roles within the department.

Millennium Mayfair & Knightsbridge Hotels, London

• Responsibility for quality and spot-checking agent reservations on a daily basis, assisting with the group bookings.
• Monitoring and escalating any system issues directly to the IT department.
• Ensuring all guest requests and complaints receive prompt action and follow up.
• Carrying out additional tasks as instructed from the leadership team.
• Participating in up-selling and cross-selling the hotel’s services, coaching and supporting the agents in the same way.

Millennium Mayfair & Knightsbridge Hotels, London

Millennium Mayfair Hotel, London

K-West Hotel & Spa, London

Limerick, County Limerick, Ireland