Led the Groups & Events department, managing budgets and reporting directly to the General Manager. Analyzed weekly, monthly, and annual revenue figures. Cultivated strong commercial relationships with clients and prospects. Oversaw event scheduling, made strategic decisions on sales and pricing, and supervised the Banquet department along with the group reception department. Developed banquet menus and promotional brochures in collaboration with the chef. Managed major, regular, and important… Show more Led the Groups & Events department, managing budgets and reporting directly to the General Manager. Analyzed weekly, monthly, and annual revenue figures. Cultivated strong commercial relationships with clients and prospects. Oversaw event scheduling, made strategic decisions on sales and pricing, and supervised the Banquet department along with the group reception department. Developed banquet menus and promotional brochures in collaboration with the chef. Managed major, regular, and important events, including scheduling, orders, and personnel for the Groups & Events and Banquet departments. Collaborated closely with the Operations Director and General Manager on critical hotel decisions, and conducted interdepartmental service meetings. Show less

Co-managed the Groups & Events department alongside the MICE Manager, overseeing the distribution of events among team members. Provided supervision and leadership for both major and regular events.

Managed client requests for seminars, residential seminars, room groups, and banquets, including VIP group welcomes. Handled correspondence, conducted file follow-ups, and actively participated in service meetings and sales actions. Engaged in phone prospecting for new inquiries, coordinated events across departments, and prepared function meetings. Utilized Fidelio management software for event details. Ensured thorough file follow-up until invoicing, adeptly handling unexpected and… Show more Managed client requests for seminars, residential seminars, room groups, and banquets, including VIP group welcomes. Handled correspondence, conducted file follow-ups, and actively participated in service meetings and sales actions. Engaged in phone prospecting for new inquiries, coordinated events across departments, and prepared function meetings. Utilized Fidelio management software for event details. Ensured thorough file follow-up until invoicing, adeptly handling unexpected and last-minute requests. Show less

Welcomed clients at events, cultivating authentic commercial relationships. Served as the key point of contact for seamless event coordination. Provided quality service by promptly addressing requests via phone, mail, or email. Conducted phone prospecting for new inquiries and organized client events/cocktails to enhance customer loyalty. Implemented follow-ups to ensure guest satisfaction.

Managed information requests, handled file correspondence, and created catering/group production reports. Completed administrative tasks, including satisfaction questionnaires. Responded to inquiries, prepared offers, and diligently followed up on files.

Efficiently handled reservations with meticulous administrative oversight, including VIP arrivals and custom requests. Addressed client complaints, ensured personalized guest services, confirmed reservations, and maintained seamless communication with various hotel services for optimal client satisfaction.

Active team member of the team in charge for the pre-opening of the Buddha-Bar Hotel Budapest Klotild Palace. Played a key role in tenders, purchases, website development, and financial analysis.

Streamlined information flow between reservations and front office teams, ensuring seamless communication. Welcomed and assisted guests to ensure an unforgettable stay.