• Manage all aspects of mortgage pipeline, from initial contract to closing over 60 loans simultaneously.• Average 20 closures a month meeting all personal and organizational goals.• Processed new loan applications in a timely manner while ensuring all required paperwork wascompleted accurately according to company standards.• Developed strong relationships with external stakeholders such as title companies, appraisers,mortgage brokers, and real estate agents in order to streamline the loan process.

- Manage and oversee Census Field Supervisors, Office Supervisors, and Support Clerks.- Provide group and individual training; monitor daily assignments; and provide advice and guidance to subordinate staff.- Maintain effective public relations with the community within the office boundaries.- Assure specific levels of quality and progress of field operations are being met through analysis of various computer generated reports and observations.- Review and analyze cost, quality, and progress reports to assure operations are conducted within deadlines and cost efficient standards. - Maintain relationships with organizations that refer applicants and other employment sources- Recruit, hire, and train hires for roles of Recruiting Assistants, Office Operations Supervisors, and Office Clerks.- Develop and implement a recruiting campaign, monitor recruitment results to ensure large volumes of applicants apply within specific geographic areas.

- Increased yearly donor intake numbers by 200 in 2017; and met 2018 donation goals of over 1,000.- Increased sales from 2017 to 2018 by over 300 vehicles and increase total net sales by over $200,000.- Managed, hired, and trained an office staff over 10 employees to execute excellent customer service.- Created and implemented new streamline documents, rules, and procedures for vehicle donations and sales.- Solicited and managed donor and auction bidder relationships throughout the state of Kentucky and local region.- Managed and processed daily, monthly, and yearly inventory for the entire program.- Responsible for all daily and monthly finances of the program.- Oversaw social media posts and outreach along with marketing campaigns for program.

- Directed, created, and submitted all ticketed events for sale including the Indiana State Fair, IUPUI Basketball, Indy Fuel, Hoosier 100, Jake Owen, Dalai Lama, Gabriel Iglesias, etc. held at the Indiana Farmers Coliseum, Hoosier Lottery Grandstand, and other buildings at the Indiana State Fairgrounds.- Established and maintained client relationships for retention and loyalty purposes.- Created and developed event maps and manifests of building properties.- Managed, trained and hired full time and part-time staff of up to 50 employees.- Collaborated with clients, promoters, and internal departments such as marketing, accounting, operations, event staff, promoters, vendors, production, etc., when creating and managing events and distributing information regarding those events.- Prepared daily deposits and remitted to Finance department in a timely manner.

- Oversaw ticket operations department including the box office and game day ticket operations for 13 different sports.- Responsible for all daily financial and accounting aspects of the box office.- Supervised all ticket office functions: sales, staffing, printing, operations, etc.- Sold season ticket packages, suites/club packages, individual event tickets, and premium donation gifts to clients and customers.- Established and retained customer relationships for season and single game ticket sales.- Operated as part of the sales team, accurately processing ticket orders and reconciling sales at end of shift. - Implemented and executed a variety of special events for sale at multiple different venues on campus including The Eagles, Tim McGraw, George Strait, Nine Inch Nails, Disney Playhouse Live, etc.- Managed, hired, and trained an office of 30 part time staff on sales, customer service, and event management.- Secured relationships with promoters, production, managers, marketing, and operation staff to setup and manage events.- Integrated new and improved manifests and maps for all events held at the University of Missouri Athletic Complex along with outside venue complexes.