Business Development Manager / Large Accounts Manager
Antwerp / London
At Delaware, my main job is to develop our SAP Procurement business at (new large) accounts and keep these customers satisfied by defining their long-term organisational strategic goals and develop a clear roadmap to achieve them. Prior to switching from our EIM solution to SAP Procurement, I did the same for our SAP xECM offering.As the customer's main contact, I build key customer relationships, identify business opportunities and negotiate and close business deals with them. To ensure high quality delivery once engaged, I actively operate as a bridge between the customer and our development and operational delivery teams.For the past years, I've been working on the BP account, developing it from a totally new account to our absolute prime account within Enterprise Information Management. In this role, I've spent most of my time abroad in London to actively build up the account. After a long pre-sales cycle and defining the roadmap along with BP, I've been managing the BP account, identifying business opportunities and revising the roadmap where necessary as well as managing all areas of technical implementations, solution development, continual service delivery and delivery improvement.From 2010 to 2013, I've basically been doing the same at Eandis, building up the account to an absolute prime account within our SAP Information Management Solution. To date, Eandis is still Delaware's biggest account.