Bart Vaughan Email and Phone Number
Bart Vaughan work email
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Bart Vaughan personal email
Motivational Leader with extensive managerial experience in sales, service & operations environments. Exceptional interpersonal and communication skills, with a proven ability to influence others, build collaborative teams that achieve common goals, and develop well rounded leaders that drive a service culture throughout the organization.
Virginia Retirement System
View- Website:
- varetire.org
- Employees:
- 282
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Employer Support SupervisorVirginia Retirement System Sep 2021 - PresentRichmond, Virginia, United States
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Department Manager - Operations Analytics, Reporting & SupportWells Fargo Advisors Jan 2010 - Aug 2021Glen Allen, Virginia, United StatesDirect a team of Reporting and Database Analysts responsible for meeting the reporting needs for all of WFA BSG Operations. Lead a gradual and complete redesign of Operational Reporting, including business unit and executive level dashboards. Create individual and team level performance summaries and scorecards to help management fairly evaluate the contributions of processing associates.Provide metric interpretation and analytical support to key business leaders. -
Department Manager - OperationsWells Fargo Advisors (Formerly Wachovia Securities) Mar 2007 - Jan 2010Glen Allen, Virginia, United StatesAssisted with the creation, development & implementation of a consolidated service support center within brokerage operations. Manage the service teams of four different operational departments. Teams support numerous operational processes for five distinct brokerage business channels. Coach and develop Leadership on call center management practices, policies and procedures. Collaborate with both clients and internal partners to improve operational efficiencies and develop a best in class service support model. -
Senior LeaderWachovia Direct Access (Now Wells Fargo) Jul 2000 - Mar 2007Glen Allen, Virginia, United StatesResponsible for daily operations of department, consisting of approximately 300 associates. Provided strategic and tactical direction for the department. Ensured proper staffing and efficiencies were maintained, in support of business unit goals. Developed and implemented strategies to improve call quality, efficiency, and revenue generation. Piloted and launched the creation of two successful departmental initiatives (Sales/Service and Lost/Stolen). Assisted with the development and implementation of Performance and Incentive Plans for the Service Division. Maintained working relationships with both internal and external partners/vendors. -
Customer Service ManagerFirst Union Direct Bank (Now Wells Fargo) Feb 1998 - Jul 2000Glen Allen, Virginia, United StatesAssisted with the creation and development of the Richmond Contact Center's Retail Service unit. Led and coordinated service associates handling a wide variety of inquiries on numerous bank products, procedures and services in a call center environment. Provided coaching, feedback and development for employees. Coordinated projects, implemented initiatives and monitored procedures to ensure optimum service levels and customer satisfaction. Trained and mentored new managers and coaches. Created & implemented a leadership development curriculum for the Retail Service department. Conducted interviews, hired associates, and coordinated training, support, and integration of all newly hired teammates. -
Floor SupervisorCapital One Apr 1997 - Feb 1998Richmond, Virginia, United StatesDirected 30 collections representatives in an outbound call center environment. Developed and implemented strategies to reach goals, motivated personnel to exceed quotas, and ensured excellent customer service. Diffused escalated situations and resolved conflicts. Prepared a variety of reports for site management analyzing department productivity. -
Account ManagerCoca-Cola Enterprises, Inc. Sep 1991 - Apr 1997Richmond, Virginia, United StatesSales & DistributionSupervised and coordinated merchandising specialists to provide prompt, efficient delivery and professional presentation of products. Developed strategies to increase sales volume, provided marketing training to associates, and handled customer relations. Managed inventories, marketing, and servicing of product line for over one hundred different retail partners.
Bart Vaughan Skills
Bart Vaughan Education Details
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Political Science, Psychology
Frequently Asked Questions about Bart Vaughan
What company does Bart Vaughan work for?
Bart Vaughan works for Virginia Retirement System
What is Bart Vaughan's role at the current company?
Bart Vaughan's current role is Contact Center / Operations Manager.
What is Bart Vaughan's email address?
Bart Vaughan's email address is ba****@****rgo.com
What schools did Bart Vaughan attend?
Bart Vaughan attended James Madison University.
What skills is Bart Vaughan known for?
Bart Vaughan has skills like Call Center, Customer Satisfaction, Customer Service, Customer Relations, Coaching, Strategic Planning, Merchandising, Metrics, Process Improvement, Operations Management, Team Building, Team Leadership.
Who are Bart Vaughan's colleagues?
Bart Vaughan's colleagues are Steve Cerreto, Kristin Stowers, Serell Roberson, Vu Le, Tarrance Copeland, Jillian Sherman, Acp, Mpa, Alex Muniz.
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Bart Vaughan
Jurupa Valley, Ca
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