CAREER ACCOMPLISHMENTS: Radiant Systems, Ft. Worth, Texas Point of Sales Technician: Radiant Systems 5/06 – 05/08 POS Technical Services: Provide troubleshooting assistance for Radiant Systems direct and corporate clients. Did Restaurant Point of Sale Hardware/Software Support. Recorded the client problems as required in the case management process and detail the issues. Investigated and then resolved client calls. Responded to client cases and fielded inquiries in a timely and effective manner by answering known questions and reproducing straight forward technical problems. Utilized Tools provided and other documentation as necessary in resolving technical issues or reproducing problem cases and then testing out the result’s. Effectively used escalation procedures as necessary. As Aloha POS Direct Support Team Lead I had to manage a team of technicians. Monitor their case count and send out assignment to team members. Continued to train my team with any issues with our hardware or software. In Aloha POS Corporate Desk Level II Support role I had to assist our client's corporate helpdesk in a second level support capacity insuring the client that the issues were being resolved. Then do extensive data testing. Then writing RFC (Request for change) documents for development if needed for corrections on the software version. Trainer for new hire Technicians before and after taking support calls. Had to setup and troubleshoot networks for each of the client’s sites. Had to monitor Credit Card Processor Operations with Aloha EDC software for each of the client sites when issues came up. Ran conversions on translogs and had to spilt or merge translogs. Restoration of client site sales data after working on translogs. Troubleshot Aloha Inventory Control Software and Menulink which is another Inventory Control software that was purchase by Radiant Systems a year ago. Worked and maintain on database issues for the Aloha software and Menulink software for clients sites.Specialties: Aloha: Aloha Version 4.5-6.2 / Aloha EDC / Menulink / Radiant POS.Graphics: Corel Draw, Adobe Illustrator, ShockWave, Adobe Photoshop.Programming Languages: C++, C#, Java, Visual Basic, Install Shield, HTML, ASP.NET. TECHNICAL EXPERIENCE SQL 2000 & 2005, SQL, LAN, VPN, Wireless, SMTP, Remotes. C#.NET – Polymorphism, Inheritance, Classes, Functions, DBFs. POS Systems, Trans logs, Window Services, Wrote Request’s for Change on Aloha Quality Assurance, Supervisor, Trainer, Team Lead.
Listed skills include Troubleshooting, Technical Support, Networking, Customer Service, and 45 others.
