“Quality needs to be constantly improved, but it is just as necessary to make sure that quality never deteriorates.” – Shigeru MizunoMy expertise lies in conducting quality testing prior to product launch and implementing effective QAprocesses to achieve optimum quality and end-user satisfaction. As a resourceful troubleshooter, Iexcel at identifying and analyzing product bugs and errors as well as implementing corrective actionsto fix quality issues and meet defined quality standards. Furthermore, my focus on remaining at theforefront of technological advances enables me to drive innovation and maintain a competitiveadvantage.I am tech-savvy professional with active involvement in deploying new technologies and proposingcost-effective technology solutions. With hands-on leadership aptitude, I am skilled in mentoring and encouraging teams to ensure consistent project execution and achieve desired outcomes. I am well-versed in delivering high-quality service to customers, balancing conflicting priorities, handling deadline-driven operations, and meeting clients' requests.Key Career Highlights:☛ Coordinated in development and maintenance of web application dialer called ThruTalk.☛ Helped improve and manage maintenance of web application text tool called ThruText.☛ Appointed as the first QA Specialist at GetThru and created QA department from the ground up.☛ Mitigated communication gap between support and engineering teams as the first QA Specialist at GetThru.Specialties: Quality Control & Assurance, Product Quality Optimization, Automation & UsabilityTesting, Acceptance Criteria Creation, User Guide designing, Customer Service Excellence, Manual QATesting, Technical TroubleshootingTechnical Skills: GitHub, Jira, Agile processes, Datadog APM Metrics & Logs, Freshdesk, Appcues, API Testing Tools: Postman & Talend, PostgreSQL: pgAdmin, SQL, Asana, Automation Tools: Selenium, Amazon AWS S3 Service, Twilio, Bandwidth, Microsoft Office Suite, Google DocsI am looking to grow my network with high-performance individuals. Please feel free to connect withme here and email me at bartejackson@gmail.com to learn how I can help you and share yourcomments, suggestions, or inquiries about my professional background.