• responsible for the management and operation of the store with an annual turnover of 10mil.€• responsible for sale results, analysis, annual goals and operating standards, • communication with state institutions, overseeing pricing and stock control, problem solving• responsible for recruitment, management and motivation of the team, training, coaching and mentoring, shift planning, • I built a completely new management team, increased sales, decreased depreciation and significantly increased performance during my operation at the store. We have improved the perception of our operations by our customers, as well as the results of the customer satisfaction survey, and improved communication within the team.

• responsible for the management and operation of the store with an annual turnover of 10mil.€• responsible for 70 employees, their leadership, effective communication, motivation and evaluation, development of their professional skills• responsible for the sales results and the achievement of the specified financial plans• supervising the quality of the goods and services provided to customers• achieving KPIs• responsible for ensuring that business meets industry standards and exceeds customer expectations• Sales and standards have increased and losses were reduced during my short-selling at the store. Auditing results improved as well as customer perception of our hypermarket as evidenced by the customer satisfaction survey

• Regional commercial turnover contribution of £3m & £450000 EBITDA• Running up to 6 stores in different areas of business with 50 + team• Member of Senior Management Team responsible for identifying cross-functional project opportunities to enforce a joined up approach to company and Operating Board• Development of individual business plans for each store in line with the company strategy• Leading my team by demonstrating company values, challenging and supporting where appropriate in order to achieve stretch targets• Ensure all stores achieve Operating standards and exceed customer expectations• Accountable for auxiliary key projects including Like for Like sales projects, Stock automation and Company Forecasting system• Recruitment, Training and People development with a key focus on building a healthy bench pipe-line of future Store Managers and Team Leaders. Mentoring new Managers. • Provide effective lines of communication within my area in line with the company communication cycle• Actively manage Store Manager’s performance review process ensuring Individual Development Plans are created and monitored as part of the business review process• Completion of Food Safety and Health & Safety audit visits for each store once a quarter to ensure operational standards and product quality are maintained to the highest standard

• Store commercial turnover contribution between £300-800k & 15% EBITDA• Accountable for forecasting and production planning to optimize both availability and capacity• Achieve and exceed operating profit, working within assigned KPI’s• Implement and maintain an effective system of financial and non-financial controls• Manage P&L• Roll out of Fourth Hospitality HR and Payroll system into the business• Monitor and maintain Brand operational and food standards: Ensuring The Team is driving customers dining experience and exceeding expectations; Acting on feedback and complaints from Mystery Customer feedback• Responsible for the growth of local community customer retail base by customer forums and local marketing strategies

• Responsible for running shifts in busy restaurant environment