I am responsible for building and fostering customer relationships​ while also managing outcomes to help them utilize VMware Workspace ONE to the fullest. I assist the customer in achieving adoption goals and assist weigh the risks in the process. Being a technical adviser, liaison between the product team and the customer are some of the many duties to enable the customer in being successful.

Responsible for the success of VMware's enterprise customers managing SaaS and On-Premise software implementations and deployments of the Workspace ONE platform. Operating as a main point of contact for high-profile customers, interfacing with strategic stakeholders across many industry verticals.• Provide advice and guidance as the AirWatch/WS1 subject matter expert to ensure successful ongoing usage and adoption of AirWatch/WS1• Work closely with Product Management to design and develop innovative solutions meeting customer requirements• Deliver web based training to user groups to support organizational adoption• Undertake discovery and education activities to identify opportunities for AirWatch/WS1 usage across organizational functions and processes• Function as a frontline technical resource for “best practice” and informal customer questions

• Engaging with product management as the customer advocate on product roadmap discussions• Engaging with support as a support account manager and a customer advocate to ensure speedy resolution of customer issues• Maintain current functional and technical knowledge of AirWatch solution• Help to document best practices in developing and using AirWatch for custom use cases

Responsible for EMM architecture, installation, support, and client IT administrator training. Maintain, Upgrade, and support existing customer EMM server environments. Stay current on mobility technology and roadmaps. I have expertise working with VMWare AirWatch, BES 5, BES 10, BES 12, MobileIron, and Good.Overseeing, Implementing, and Supporting large scale mobility projects. Installation and configuration of Mobile Device Management appliance/software applications for Enterprise clients. Technical Account Management of Fortune 500 clients.About Vox Mobile:Vox Mobile provides for complete enterprise mobility, addressing every aspect of mobile technology planning, management, and support. More than 600 companies around the globe use Vox Mobile solutions to maximize the opportunity of connected lives to empower their organizations by ensuring their workforces are productive, their mobile data is secure and their business models are benefiting from complete enterprise mobility. Currently, Vox Mobile manages more than 100,000 connections, over 950 servers and achieves First Call Resolution more than 85 percent of the time. As a founding member of the Global Enterprise Mobility Alliance (GEMA), Vox Mobile provides global support for multi-national corporations. Headquartered in Cleveland, Ohio, Vox Mobile operates support centers and sales and consulting offices throughout North America.

Supported 1,000 BlackBerry, iOS and Android devices. BES and MobileIron Admin. Cisco VOIP support and CUPC/Jabber Admin. Smartphone repairs. Network and POTS cabling. Hotspots, voicemail, GoToMeeting and fax support.

Implemented emergency response app for BlackBerrys, and PC lab/kiosk system restore automation. Supported BlackBerry, PCs, servers, printers, and internal applications. Network Admin. BlackBerry risk assessment, testing, and approval. Configuration and installation of softwares. Asset management. Solely responsible for 250 BES accounts and devices, Tier III support. Account management through AD.

Client facing implementation; Designed and installed client networks; Conducted hardware preparation, troubleshooting, upgrades, virus removal, and repairs at client location and in office; Full-time summer and half-time during college semesters.

Home and small business PC and networking support.Custom built home PCs. Designed websites for organizations in Colorado, Texas, and New Mexico. Maintained small 12 PC network for grade school. Designed and implemented first network of 50 PCs with 5,000 ft CAT5 cable in Albuquerque, NM at age 16.

Designed and built customer websites (including CompUSA customer portal) and directed other designers; Called clients to promote, and setup affiliate program website.