David Bartizal's Location
Hudson, Wisconsin, United States, United States
David Bartizal's Contact Details
David Bartizal work email
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About David Bartizal
Results-oriented Senior Leader with 20 years of experience in operations, service & support, customer success, and IT. Outstanding record of continuous improvement, development of highly effective teams, and history of high-quality customer engagements. Change agent with innate capability and track record developing and leading transformative data-driven projects through strategy setting and alignment, metrics, intense goal setting, results tracking, and delivery.
David Bartizal Work Experience Details
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Managing DirectorSavara GroupHudson, Wi, Us -
Operating PartnerAltos Equity Jul 2023 - PresentSan Francisco Bay AreaChange leader focused on value creation, and optimization initiatives with portfolio companies. -
Vice President, Business Infrastructure & SolutionsStorcentric May 2021 - Feb 2023Sunnyvale, California, United States• Acting Chief of Staff: Led Executive Operations, data analysis, KPI scorecard implementation, executive team development, goal setting, and accountability culture.• Developed corporate-wide M&A integration playbook and established a cross-functional integration team to prepare for the next M&A activity.• Head of IT: Developed strategy and led projects to Consolidate IT data centers, simplify IT operations, and combine SaaS providers to reduce opex while improving IT security posture in preparation for an IPO.• Led cross-functional projects to automate data movement between ERP and CRM systems, eliminating duplicated data entry and improving sales and order data quality and visibility. -
Vice President, Customer Success, Support & ItStorcentric Dec 2020 - May 2021Sunnyvale, California, United StatesAccountable for the strategy, leadership, budget, and value of 3 Customer Success teams (support, solutions engineering, and professional services delivery) and corporate IT:• Strategically planned customer success to establish team goals and metrics, resulting in transparency and expected customer outcomes for the Support, Solutions, and PS teams.• Drove team performance and efficiency by utilizing customer feedback and metrics to implement a voice of customer process, ensuring customer success and value from pre-sales to implementation to support.• Led the global IT team and established security and compliance processes to ensure effectively delivered, secure IT services and infrastructure.• Identified future support leaders and established responsibilities, career path coaching, and mentoring to advance in the organization.
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Vice President, Service And SupportStorcentric Oct 2017 - Dec 2020Sunnyvale, California, United StatesAccountable for the global support teams’ strategy, operation, budget, and performance to scale and deliver on SLAs and Customer Satisfaction (CSAT). The team consisted of directors, managers, support engineers, and outsourced call center personnel:• Completed M&A integration of four acquired companies to achieve improved gross margin for support while standardizing systems, processes, and policies.• Implemented formal escalation management processes to give cross-functional visibility to current field issues and substantially reduced escalation backlog.• Championed continuous improvement of cost structures by utilizing lean 6-sigma concepts to improve performance and efficiency.• Dramatically reduced the case turn-around time by implementing “active case management” to replace a passive system and better manage the backlog and stale cases.• Launched Salesforce.com to replace MS Dynamics CRM, resulting in reduced work content.• Maintained support team employee experience and performance with frequent, transparent communications of vision, strategy, and performance metrics.
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Director, Global Support OperationsNexsan Nov 2015 - Oct 2017Thousand Oaks, California, United StatesLead the support operations, emphasizing value creation and cost structure improvement:• Replaced underperforming field service provider to reduce service costs by 30% while improving SLA achievement to 95%.• Launched Salesforce.com to reduce Support opex and provide a scalable platform connected to account and order data.• Established a highly tuned customer survey to measure CSAT as a primary KPI and provide actionable insights into specific areas for improvement.• Redesigned product support knowledgebase and FAQs to enhance self-serve support. -
Sr. Manager, Support OperationsNexsan Apr 2013 - Nov 2015Oakdale, Minnesota, United StatesLead support operations team, including service renewals analysts, parts-planning analysts, field service vendors, documentation, and cross-function infrastructure and systems team:• Standardized global processes to instill discipline and a data-driven focus on results to an unorganized and piecemeal support process.• Established customer satisfaction KPIs as an imperative.• Implemented an RMA tracking and chase process to reduce unreturned RMA parts by 50%, recovering $1MM of usable inventory.• Built the needed tools and technology in Dynamics CRM to manage and measure SLAs.
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Sr. Manager, Engineering ServicesImation Dec 2008 - Apr 2013Oakdale, Minnesota, United StatesLead product engineering, sustaining engineering, support, and quality management resources through technical leadership and consensus-building with four business units and cross-functional business teams consisting of technical, marketing, brand management, product development, program management, and suppliers in China, India, Taiwan, Hong Kong, and the U.S.• Responsible for managing 38-member engineering staff and $8M budget.• Implemented resource planning and budgeting tools to simplify and optimize resource allocations and project costing models.• Achieved a 50% reduction in support costs for various product lines through process optimization, training, and implementation of actionable metrics.• Responsible for quality and performance for a $650M annual spend on finished goods from contract manufacturers. -
Manager, Outsourced Products Evaluation LaboratoryImation May 2005 - Dec 2008Oakdale, Minnesota, United StatesLead a team of eight engineers responsible for the qualification and management of outsourced optical disc and USB flash products.• Led the quality management systems to meet ISO 9001 standards.• Set quality standards and measures the performance of contract manufacturers.• Directed Black Belt projects to reduce optical media NPI costs by 70%.• Set strategy and delivered on technical needs as an optical and flash products business team member.
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Technical Service Manager & Sr. Product Development EngineerImation Nov 1999 - May 2005Oakdale, Minnesota, United StatesManage an 11-member Technical Service Engineering team to provide pre-sales/post-sales technical support.• Implemented and operated technical service centers of excellence in China and Singapore.• Provided concise and meaningful field performance feedback metrics and led cross-functional projects to drive quality and cost improvements.• Improved efficiencies and reduced staff by 50% while increasing customer base to 300.
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Sr. Product Development Program EngineerImation Jul 1996 - Nov 1999Oakdale, Minnesota, United States• Partnered with OEM drive manufacturers to develop and commercialize storage media products.• Provided engineering leadership for development and manufacturing teams to successfully execute project management and launch four new products.
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Manufacturing Process & Quality Engineer3M Jan 1991 - Jul 1996Tucson, Arizona, United States -
Test Systems Engineer3M Jul 1987 - Jan 1991Maplewood, Minnesota, United States
David Bartizal Skills
Product Development
Six Sigma
Cross Functional Team Leadership
Quality Assurance
Management
Storage
Lean Manufacturing
Manufacturing
Program Management
Continuous Improvement
Leadership
Product Management
Quality Management
Outsourcing
Quality System
Project Management
Process Simulation
Competitive Analysis
Product Launch
Process Improvement
Testing
Product Marketing
Design For Manufacturing
Crm
Technical Management
Technical Staff Management
Product Lifecycle Management
Compliance Management
Go To Market Strategy
Product Testing
R&d
Electronics
Integration
Pre Sales Technical Support
Data Storage
Technology Management
Engineering Management
Dmaic
Data Center
Fmea
Engineering
Windows Programming
Lean Initiatives
Visual Studio
Spc
Design Of Experiments
Project Planning
Product Design
Pre Sales
Technical Support
David Bartizal Education Details
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Digital Control Systems
Frequently Asked Questions about David Bartizal
What company does David Bartizal work for?
David Bartizal works for Savara Group
What is David Bartizal's role at the current company?
David Bartizal's current role is Managing Director.
What is David Bartizal's email address?
David Bartizal's email address is da****@****zal.com
What is David Bartizal's direct phone number?
David Bartizal's direct phone number is +140872*****
What schools did David Bartizal attend?
David Bartizal attended University Of Minnesota.
What are some of David Bartizal's interests?
David Bartizal has interest in Artificial Intelligence, Social Services, Civil Rights And Social Action, Nature Photography, Software Development, Education, Politics, Poverty Alleviation, Hiking, Fitness.
What skills is David Bartizal known for?
David Bartizal has skills like Product Development, Six Sigma, Cross Functional Team Leadership, Quality Assurance, Management, Storage, Lean Manufacturing, Manufacturing, Program Management, Continuous Improvement, Leadership, Product Management.
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David Bartizal
United States
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