Responsible for achieving and maintaining all Mars Wrigley (client) and customer standards by overseeing and directing activities of associates within assigned territories around Dallas Fort Worth Metroplex. • Work closely with Business Development Managers, Brands, Retail Managers, and other retail personnel to ensure business objectives are met.• Managed and directed 8 retail associates (venders), conducted store audits, executed, and completed all retail projects within 78 Super Walmart’s across the DFW Metroplex.• Achieved highest sell through of 94.6% Nationally for Seasonal Sales during the 2024 Easter Seasons.• Maintained client objectives by ensuring products are fully stocked, correctly signed, properly faced, and set to schematics.• Establish and maintain client relationships including work appointments.• Consistently monitor and actively regulate expenses with regard to position and team budget standards.• Maintained accurate and timely communications, administrative, and coaching duties with direct reports.• Built a strong virtual team to collaborate and improve new and weaker team members by improving communication and regular interactions.• Leveraged new technologies to improve communication, data collection and process improvement. • Lead and support the team by providing quantitated data using MS Power BI to improve client sales within 78 Walmart Supercenters around the Dallas Fort Worth Metroplex.• Recognized within the first three months for achieving the highest quantities of additional Points of Interruptions to increase higher volume of sales during the 2023 Halloween Season.Additional Duties- Serve as a member of the Advantage Solutions Diversity, Equity & Inclusion Warrior Support Crew, Steering Committee (Veteran Group). Where I provide my experience and understanding to better support Veterans within the company and to assist in maintaining the scope and intent of the Group.

Territory Sales Manager• Responsible to grow and drive incremental sales and revenue growth within multiple AT&T call centers.• Increased results for every team supported by ensuring sales force can effectively communicate, demonstrate, and sell required services to new and existing customers while ensuring 100% customer satisfaction.• Leader in growing and maintaining solid client relationships, identifying areas of opportunity, building trust, and advising on business strategy.• Partner with internal teams to analyze reporting to identify trends and areas of concern. Partnering with internal stakeholders to develop realistic and forward-thinking action plans to sustain positive results.• Deemed a trusted advisor to organizational leadership by helping to identify areas of opportunity for organizational improvement.• Consistently recognized as a top performer.Project Manager• Direct project involvement and collaborative work with various teams and internal operations staff via email and in-person in a results-driven and dynamic group/team based corporate culture. • Oversees the planning, implementation, and tracking of projects from conception to completion with specified deliverables.• Own project execution, responsible for the project schedule, overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.• Lead the planning and implementation of project• Define project tasks and resource requirements• Plan and schedule project timelines• Track project deliverables using appropriate tools• Route materials to approving departmentsList of Projects• MS Teams efficiency & Implementation, sunsetting Q Chat and other older software.• Team Reporting & Tracking process improvement Project designed to improve reporting accuracy and efficacies.• Order Cancellation & Data tracking Project intended to track DIRECTV Orders to improve national sales.

Supervise 13 service‐members by monitoring work areas and procedures to ensure compliance with the scope of work, maintain quality, schedule, and financial constraints and standardized procedures.• Serve as the Detachment Sergeant for the Headquarter and Headquarters element for Company level.• Responsible for the welfare, morale, discipline and professional development of 8 NCOs and 5 service members.• Develop and perform personnel functions including selection, training, and evaluation for employeesand team leaders.• Develop and led training for 50 service members on procedures, operations, quality controls, safetycontrols, and steps to ensure all activities and tasks are completed per current operating procedures.• Collaborates with stakeholders and support personnel to assure mutual understanding of activities andtasks, acceptance standards, and to resolve efficiency conflicts.• Worked Remote when necessary or when required.• Utilize man-hour and unit operations management system to perform research and data analysis to develop reports and recommendations critical to operational success to support the units overall missions.• Maintain administrative / organizational aspects to prepare reports and analyze related to performance metrics and forecasts to assist in decision making and planning.

• Refined and improved the entire organizations Records Information Management System process resulting in a 100% compliance of the Army’s Command Maintenance Disciple Program inspections.• Managed project to refine and improve division Records Information Management System process, resulting in a 100% compliance rating within Maintenance Discipline Program inspections.• Conducted quality assurance for safety of 525 pieces of equipment by inspecting completed work to ensure proper functioning.• Trained and personnel on proper use of power generation systems, greatly reducing equipment downtime and improving tactical efficiencies.• Reviewed weekly financial statements, activity reports, goal achievement and to identify areas needing cost reduction and program improvement saving the organization $500,000 annually.• Assisted Managers and staff with calendar and meeting schedules in Microsoft Outlook, to include internal and external meetings. This included reviewing work volume, response times, arrival patterns, trending, and forecasting data to improve work flow and output.• Maintaining and improving administrative processes and procedures.• Responsible for the accountability of two vehicles, equipment and tool sets valued at $1.35 million without loss or damage.• Prepared staff work schedules and assigned specific duties for 25 mechanics and technicians.

• Developed, organized and planned 126 recreational events for 10,000 single service member population assigned to Fort Carson, Colorado. • Coordinated 39 individual volunteer projects and managed up to 25 volunteers on each project resulting in over 9,000 volunteer hours. Estimated labor and volunteer support costs for all projects• Served as the central point of contact for the Better Opportunities for Single Soldiers (BOSS) Program.• While working closely with the Ft. Carson’s DFMWR Sponsorship / Marketing department to research and identify program sponsors for over 100 events and annual program partnerships resulting in additional program funding and services.• Maintained two years’ accountability of annual program budgeted funds and services received from Department of the Army competitions and events that generated program income.• Established a professional rapport with activity managers and sponsor representatives of all DFMWR management levels.• Developed annual commercial sponsorship needs, identify goals, priorities, strategies, resource requirements and measurable evaluation criteria for the BOSS Program.• Planned, scheduled and conducted weekly meeting of team leaders, organizational leaders, and DFMWR directors across the installation and improved attendance from 5 to 85 attendees within the first year providing exposure to sponsors and program partners.• Maintained the administrative and organizational aspect of the program by conducting program analyses to and establishing process improvement technics and eliminating redundant and ineffective procedures. • Built and Lead a four-person team that won the "Best Installation Better Opportunities for Single Soldiers (BOSS) Program in the Army" Award in April 2011 competing against 57 other programs.

• Supervised 25 employees by monitoring project work areas, and procedures to ensure compliance with safety procedures.• Developed and performed personnel functions such as selection, training, or evaluation for 25 employees and team leaders. • Developed and instructed training for 120 employees on project procedures, financial controls, safety controls, and operations of equipment and preventive maintenance steps ensuring that all projects preformed in the year are completed according with the established operating procedures.

• Serviced and repaired power generation and associated equipment used to support the daily projects. • Troubleshooting mechanical and electrical malfunctions by referencing to the schematics, wiring diagrams, manuals, and other specifications.• Tested faulty equipment to diagnose malfunctions, using test equipment or software, and applying knowledge of the functional operation of electronic units and systems.• Performed inspections to ensure proper use of safety rules and regulations, use of approved materials.• Diagnosed and repaired large diesel engine driven equipment, and electrical skills that include troubleshooting complex electrical distribution systems and associated support equipment. • Validated new equipment requirements, repair parts stock levels, along with supplies and materials. • Accomplished minor repairs by cleaning, adjusting or replacing defective parts of components & systems. • Performed routine maintenance on motors and motorized equipment by replacement or substitution.• Maintained, inspects and performs minor repairs on various equipment items such as; various trailers, HVAC systems, electro-mechanical components on engines and other equipment.• Performed examinations of the installation of electrical systems and equipment to ensure they function properly and comply with electrical codes and standards.• Reviewed reports, document deficiencies and provide input for proper remedial action. • Communicated effectively with supervisor when major equipment repair is necessary, or for replacement parts, in a timely manner.

Coordinated and scheduled both Mobile and in Service Center appointments for fast and reliable first-time diagnosis and initial communications with the customers to determine the cause of an issue prior to the vehicle arriving for the appointment. • Coordinated with teams and Stakeholders to provide scheduling needs and ensure timeliness of deliverables and meet deadlines. • Remote diagnostic and collected detailed information to quickly determine the issue and order needed resources to ensure Just in Time (JIT) planning. • Determined if a technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention. • Answered Phone Calls, Emails, and Drive In’s to address any customer concern with the highest level of response and attention. • Returned missed phone calls, email in no less than 5 minutes. • Worked remotely as needed via VPN as needed to support a 24-hour time response. • Accurately recorded issues and data into Dealer Management System. Attention to detail critical. • Conducted Transactions w/ system; walk customer through correction and provide a summary. • Communicated estimated completion time, regular updates and follow through on each customer vehicle. • Coordinated the detail of every vehicle prior to delivery. • Coordinated the delivery time or pick up with each customer. • Followed up with Customer on services provided; ensure they are satisfied with the work performed. • Performed other related duties as assigned.

Support Oracle’s Fusion Applications (Procurement, Discrete Manufacturing, Costing, Production Planning, Sales & Operations Planning, Order Management, Product Development, Product Lifecycle Management, Maintenance Management and Inventory Management). Supported Government clients (GSI). • Researched, troubleshot, resolved, and responded to complex technical issues across Oracle Fusion Supply Chain Management (SCM) and Enterprise Resource Planning (ERP) Applications using online support portal, phone and chat.• Utilized troubleshooting tools such as Postman, REST and SOAP API analysis, Trace Logs, Incident Report Logs, Performance logs, UI APP trace files, Business Intelligence (BI) analysis, Fiddler Logs, etc...• Ensured that each and every customer is handled with a consummately professional attitude and the highest possible level of service.• Facilitated over 150 customer technical service requests from start to finish/resolution.• Contributed to 50 information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer issues, as quickly and effectively as possible. • Participated in 30 projects that enhance the quality or efficiency of technical support delivery.• Participated in 2 Application release testing within a 12 month period. • Worked daily with Oracle Development and Cloud Operations for fixing Software & Cloud infrastructure issues, which inhibit the seamless use of Oracle Applications.• Created 75 Policies/Regulations from Best Practices and Lessons Learned.• Product / Application champion - wrote 75 knowledge documents, participated in Oracle communities/forums regularly to enhance customer self-service and use of Oracle Applications.• Worked Remotely for 5 months with VPN and other protective measures to protect PII.

Communicate with supervisors by providing information on tasks and assignments in order to keep them updated on current progress and relaying instructions to workers received from.•Collaborates across stakeholders and inspection personnel to assure mutual understanding of specifications and acceptance standards, and to resolve inspection discrepancies. •Initiate assignments by identifying immediate tasks to be performed.•Check the progress of assignments for accuracy and compliance with supervisors instructions.•Perform inspections relative to the rebuild, reconditioning, modification, and/or test of a wide variety of heavy equipment and their related parts. •Monitor operations to ensure work areas and conditions are conducive to a quality product. •Communicated well both technically and functionally, in highly escalated & tense situations. •Close projects by performing final acceptance inspection prior to release for storage or shipment. •Plan, manage, and perform a full range of maintenance processes.•Perform repairs on various types of commercial, combat, tactical automotive support equipment•Provide guidance and advice to workers involving the proper maintenance procedures.•Responsible for a variety of administrative duties associated with the maintenance and supply of equipment for a maintenance activities.•Receive work requests; schedule work; prepare the shop production control schedule; monitor work progress; prepare production control reports; and notify units regarding production delays and expected completion dates.•Responsible for requisitioning, receiving, issuing and maintaining the accountability of supplies.•Conduct inventories; assist in updating property book records; requisition for supplies; inspect incoming shipments; and report discrepancies.•Complete duties using the Global Combat Support System - Army, An Enterprise Resource Planning (ERP) software by SAP.

Communicate with supervisors by providing information on tasks and assignments in order to keep them updated on current progress and relaying instructions to workers received from. With specialized experience in utilizing automated systems to schedule/track repairs or work requests; maintain equipment/supply logs or production control records; receive/issue/stock supplies, tools or parts; dispatch vehicles; or conduct inventories.•Collaborates across stakeholders and inspection personnel to assure mutual understanding of specifications and acceptance standards, and to resolve inspection discrepancies. •Initiate assignments by identifying immediate tasks to be performed.•Check the progress of assignments for accuracy and compliance with supervisors instructions.•Perform inspections relative to the rebuild, reconditioning, modification, and/or test of a wide variety of heavy equipment and their related parts. •Monitor operations to ensure work areas and conditions are conducive to a quality product. •Close projects by performing final acceptance inspection prior to release for storage or shipment. •Plan, manage, and perform a full range of maintenance processes.•Perform complex repairs on equipment.•Coordinated and scheduled daily operations related to scheduled and unscheduled project work. •Communicated well both technically and functionally, in highly escalated & tense situations. •Perform repairs on various types of commercial, combat, tactical automotive support equipment•Provide guidance and advice to workers involving the proper maintenance procedures.•Compiled and evaluated supply operational and productivity statistics and records for manager review.

• Provide guidance and troubleshooting advice to co-workers, inspectors and superiors involving the proper operation, maintenance and troubleshooting procedures of all power generation equipment and other ground support equipment.• Skilled in the use of Electronic Technical Manuals (ETM), Interactive Electronic Technical Manuals (IETM), Electronic Manuals System-Next Generation (EMS-NG), as well as the One Tool and MSD diagnostic computers. Regularly use these systems to help inspect and identify defective, worn, dirty, or poorly adjusted parts and to make necessary repairs.• Perform inspection tasks relative to the rebuild, reconditioning, modification, and/or test of a wide variety of equipment and their related parts, including fabrication of components. Regularly use the latest diagnostic computers, wiring diagrams, schematics, and LIW to diagnose faults and make repairs.• Monitor operations to ensure work areas and conditions are conducive to a quality product.• Perform final acceptance inspection generally at a final assembly area prior to release for storage or shipment.• Assist in the writing of repair plans.• Perform a full range of maintenance processes such

• Worked with FMWR leadership to execute annual development plan/strategy to increase sponsorships for FMWR’s programs, facilities, and events in FY17.• Created and negotiated terms and conditions of nine Sponsorship and Advertisement Contracts totaling $36,000 worth in income with in the first quarter of the fiscal year. • Identified and solicited individual, corporate and foundation sponsor prospects.• Maintaining contact and relationships with 57 sponsors and prospective sponsors.• Renewed current major sponsorship contracts and encouraged upgrading sponsorship levels with three major sponsors.• Developed sponsorship and advertisement materials, including letters, proposals, budgets, and presentations.• Managed and maintained sponsorship budget and funds, delegating income to 83 individual accounts.• Maintained calendars and meet deadlines for event sponsorship resources.• Prioritized projects to keep multiple projects moving in a timely manner.• Ensured that sponsors received full benefits of sponsorship, such as logo placement on promotional materials via FMWR networks.• Reported progress in sponsorship research, sponsorship inquiry and outcome to the FMWR leadership.• Scheduled and prioritized projects to ensure multiple simultaneous projects moving in a timely manner. • Communicated, collaborated, and fostered effective relationships with sponsor prospects. Built collaborative relationships with programs/organizations, internally and externally of Fort Leonard Wood.• Analyzed and interpreted Sponsor data, prepared support charts, graphs, and other reports to support Army program analytics to better sell Events and Programs on Fort Leonard Wood.

Corrections Officer (on orders Mar05 - Sep05)• Supervised 57 work details of groups of 10 level two inmates and detainees outside of the prison.• Performed routine maintenance on 25 pieces of carpentry shop equipment and power tools.• Monitored 45 detainee and inmates daily on safety and usage of carpentry shop equipment and tools.• Performed rigorous personal inspections daily of 150 inmates and detainees for safety and control of contraband moving in and out of the carpentry shop of the prison.

• Planned layout, installation of electrical wiring, equipment, and fixtures, based on site specifications and National Electric Codes (NEC).• Assembled, installed, tested, and maintained electrical and electronic wiring, equipment, appliances, apparatus, and fixtures, using hand and power tools.• Performed inspections to ensure proper use of safety rules and regulations, use of approved materials, and construction quality/compliance with the National Electric Code (NEC).• Performed maintenance and inspections on fire detector systems and low voltage systems.• Inspected maintenance and repair of emergency outdoor warning systems.• Placed conduit, pipes, or tubing, inside designated partitions, walls, or other concealed areas, and pull insulated wires and cables through the conduit to complete circuits between boxes according to NEC regulations.

Active Duty• Performed scheduled preventive maintenance tasks, such as checking, cleaning, and repairing equipment, to detect and prevent problems. • Inspected, operated, and performed routine maintenance, such as inspecting drives, motors, and belts, checking fluid levels, replacing filters, and doing other preventive maintenance actions on various pieces of equipment.• Diagnosed mechanical and electrical problems and determined how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary on various pieces of equipment.• Performed on-site inspections of maintenance, repair and new construction of interior electric circuits, systems and devices.• Set up and tested industrial generators to ensure that it functions properly. Deployed to Ali al Salem Air Base, Kuwait on 11 Feb 2003 to 18 Sept 2003Invaded Iraq March 19th 2003 and returned to Ali al Salem Air Base, Kuwait May 3rd 2003