Bart Levasseur Email & Phone Number

Somersworth, Nh, Us

Somersworth, Nh, Us

Belmont, Ca, Us

Belmont, Ca, Us

Designing, creating and implementing Unified Communication solutions (Video, Voice, Text, Chat, Fax & Data) for the RingCentral platform for small to enterprise-size businesses.

Now that the children are fully back to in-person school, I'm actively looking for the next challenge! Feel free to reach out to me would you have a suitable position. I'm open to opportunities in the fields of UC&C, SaaS, Video Conferencing, Webcasting, Audiovisual and Meeting Services.

Managing a team of two students, one was a 2nd grader and the other was in 3rd grader (aka my children), directing studies and assignments' completion as well as ensuring they meet grade's goals and expectations as their school went into full remote learning due to COVID-19.

Noblesville, Indiana, Us

• Creating, delivering, managing and continuously improving unified communications and collaboration solutions for our clients.• Being the central point of contact for our customers to ensure smooth and fast resolution of incidents and change or service requests.• Working closely with our Research & Development, Sales and Project Management teams to ensure consistency, suitability and feasibility for potential new solutions.• Managing the configuration and operation of core hardware and SaaS solutions (Polycom, Cisco, Zoom, Lifesize, Vidyo).• Zoom administration of 77 clients’ Zoom accounts, some of them with more than 7000 users and above 200 Zoom rooms. Managing users, licenses, upgrades, alerting and incidents resolution.• Video conferencing infrastructure deployment and implementation (mainly Cisco and Polycom).• Configuration & management of Cisco and Polycom video conferencing core servers and endpoints.• Facilitating responses to and resolutions of client impacting incidents, requests, changes and events related to support of video conferencing, SaaS and audiovisual services.• VIP and Executive support for Live Events, training sessions, webcasts and complex video calls.• Performing and recording live webcasts for specific clients.

London, Gb

Pre-sales and technical demonstrator, liaising with sales team in occurrence of commercial opportunitiesVendors managementCore infrastructure management and implementation (Mainly Polycom and Cisco)Configuration management and operation of Polycom CMA/RPRM and DMA devices, RMX2000 & 4000 MCUs as well as a park of more than 600 codecs (Polycom Group Series, HDXs, RPXs, TPXs, Cisco MX, SX EX and C series)Operation of Cisco Codian and MSE bridgesFacilitate responses to and resolution of client impacting incidents (Service Desk Ticketing System), requests, changes and events related to support of video conferencing services In charge of change (ITIL) and project management (Prince2) for service requests, installations or new implementations of the VC servicesOperation management of VC services Customer relationships developmentTraining customers and colleagues about old and new products operation and configuration. Supervision of a dedicated Service Desk of 6 peopleClients including Novartis, Rolls Royce, Arcelor Mittal...

London, London, Gb

Operation management of VC, AV and IP Broadcast servicesInstallations of large integrated AV/VC solutions until finalisation (Mainly Polycom and Tandberg), scoping and quoting equipment according to customer’s needs, sales demonstrations of full potential of solutions, supervising installation process (internal and with third parties) until final acceptance by client and service deskMaintenance scheduling Incident troubleshooting and solving in accordance with ITIL processes (Remedy Ticketing System)Day to day operations of the equipment (Polycom CMA, DMA, RMXs, and codecs) Pre-sales technical demonstrator, liaising with sales team in occurrence of commercial opportunitiesClients including BSkyB, News Corporation, Toyota, Air France, NDS, EDF, TFL...

Us

Schiller Park, Il, Us

In charge of all AV equipment rigging/de-rigging for events and conferences, ensuring customer satisfaction and providing white glove services.