HelloSolar is the first brand to launch Pay-As-You-Go Solar Home Systems in Ethiopia, whereby people can make a domestic payment for themselves or directly receive remittance payments from their family abroad. Upon full repayment the client owns the system and can enjoy free access to energy.HelloSolar distributes high quality solar home systems (SHS) at an affordable price to Ethiopian off-grid areas and communities suffering from an unreliable grid. The offer goes from Pico lights to… Show more HelloSolar is the first brand to launch Pay-As-You-Go Solar Home Systems in Ethiopia, whereby people can make a domestic payment for themselves or directly receive remittance payments from their family abroad. Upon full repayment the client owns the system and can enjoy free access to energy.HelloSolar distributes high quality solar home systems (SHS) at an affordable price to Ethiopian off-grid areas and communities suffering from an unreliable grid. The offer goes from Pico lights to packages including a solar TV. All systems come with a 2 year warranty and we provide full-circle customer care including a call centre and technical assistance for all clientsThrough its partnership with BelCash, HelloSolar is able to leverage a wide network of agents around Ethiopia for distribution. Through HelloCash, a USSD based mobile money service available all over Ethiopia, HelloSolar clients can easily pay for their instalments through a HelloCash agent or their personal HelloCash account. HelloSolar has a strong social mission, the aim is not only to alleviate energy poverty in the third largest off grid population in the world, but mainly to provide energy based tools for social development such as connectivity and information. Operations are integrated on a comprehensive and mature platform to be able to control agents but also full customer experience. HelloSolar works together with banks and micro finance institutions in Ethiopia to penetrate the different regions of Ethiopia. Its headquarters are located in Addis Ababa, Ethiopia. HelloSolar is also partnering with Shell Foundation, BelCash, USAID, SMFI and Wegagen Bank. Show less

What we do:+ Optimization & Transformation Design: - Change management & Business Transformation - Post Merger & Acquisition integration - Organizational culture - Sales Force Optimization+ Leadership development & Executive coaching+ Training & development in various domains

BelCash owns the hello brand known by customers to provide reliable, accessible and affordable services: HelloCash, HelloDoctor, HelloJobs, HelloChoffer, HelloInfo, etcThe HelloCash brand provides an end-to-end business solution to the Financial Institutions. The four core service pillars are: • Technology Platform• Business Support• Operational Support• Facilities Revenue generation from transactions:• Airtime Top Up • Send Money • Payments • Bill Payment •… Show more BelCash owns the hello brand known by customers to provide reliable, accessible and affordable services: HelloCash, HelloDoctor, HelloJobs, HelloChoffer, HelloInfo, etcThe HelloCash brand provides an end-to-end business solution to the Financial Institutions. The four core service pillars are: • Technology Platform• Business Support• Operational Support• Facilities Revenue generation from transactions:• Airtime Top Up • Send Money • Payments • Bill Payment • International Remittance Show less

Technology adoption & client on-boarding strategyInternationalization strategy through partnershipsBusiness development on new product marketsOrganizational development & transformation strategy

Intense diploma program - integrating a range of psychological disciplines to create a deep clinical framwork for understanding how individual and organisational behaviour effects change initiatives- specifically designed for people who are responsible for consulting or leading organisational transformation programs or advising key people involved.

Sales & Distribution• Responsible for year sales plan: channel objective allocation, KPI’s and sales reporting• Created a new shop concept: customer journey, branding, shop lay out, furniture• Managed government accounts of Postal office and Hidassi(750 pos) on CEO-level• Mentoring & coaching of Direct and Indirect Sales OfficersMarketing• Marketing strategy planning review with CRS&MO• Mentoring and coaching of Marketing, Brand & Communication Officers•… Show more Sales & Distribution• Responsible for year sales plan: channel objective allocation, KPI’s and sales reporting• Created a new shop concept: customer journey, branding, shop lay out, furniture• Managed government accounts of Postal office and Hidassi(750 pos) on CEO-level• Mentoring & coaching of Direct and Indirect Sales OfficersMarketing• Marketing strategy planning review with CRS&MO• Mentoring and coaching of Marketing, Brand & Communication Officers• Supervision on Go To Market Projects for: 3G, ADSL, VAS, etc.• Supervision on all Communication: BTL & ATLDevice portfolio strategy & marketing• Developed new device portfolio strategy & tactics with segment centric approach with regardto selection, price, go to market, life cycle management and communication• Introduced new sourcing methodology led by marketing with integrated approach betweenmarketing and sourcing department, resulting in 7 Corporate Sourcing Contracts (CSC)• Result: sales going from 0 to 1.000.000 devices in 1 year and market price drop of 30% Show less

Business transformation, change management & organizational development• Defined and managed the transformation project of the sales and marketing division whileensuring cross departmental multiple stakeholder alignment and collaboration• Created a new departmental organization chart with a new matrix consisting of directand indirect channel, regional organization, new roles, job descriptions and kpi’s• Restructured the sales force from 6075 to 1500 people by creating the… Show more Business transformation, change management & organizational development• Defined and managed the transformation project of the sales and marketing division whileensuring cross departmental multiple stakeholder alignment and collaboration• Created a new departmental organization chart with a new matrix consisting of directand indirect channel, regional organization, new roles, job descriptions and kpi’s• Restructured the sales force from 6075 to 1500 people by creating the indirect channel toensure mass distribution of over the counter products. Rationalization of the direct channelfrom 1021 pos to 145 and handover of 740 pos to a new indirect partner• Hired 35 management positions N-2 and N-3 within 2 months• Re-engineering of 35 sales & 41 marketing processes with the process team• Scoped Capacity building & Talent development program for all sales staffSales & distribution strategy• Developed sales strategy with new layered distribution footprint and introduction of indirectand alternative channels with new remuneration plan for the distribution• Created indirect channel strategy with distributor tender, selection of 50 distributors withdedicated territory, new distribution contracts and 40.000 certified retailers• Result in 1.5 years 250% growth in client base and prepaid revenue, from 6.500.000 to17.000.000 clients and from 400.000.000 to 1.000.000.000 birr/month Show less

Sales Strategy and Organizational Development• Defined and implemented the operator sales & distribution strategy for orange Armenia with a multi-channel approach to ensure a countrywide distribution footprint• Developed a new operator sales concept in Armenia by: creating a retail shop concept, franchise, retail marketing, indirect channel and trade marketing to boost expansion• Direct channel concentration on high value services like 3G internet, iPhone and subscription services… Show more Sales Strategy and Organizational Development• Defined and implemented the operator sales & distribution strategy for orange Armenia with a multi-channel approach to ensure a countrywide distribution footprint• Developed a new operator sales concept in Armenia by: creating a retail shop concept, franchise, retail marketing, indirect channel and trade marketing to boost expansion• Direct channel concentration on high value services like 3G internet, iPhone and subscription services for the mid and high end segment• Indirect channel development through FMCG and small shop network• Result after 2 months 10% market share and 3G internet market leader in 5 months• Training program for 300 sales people in 2 months PMO iPhone 3GS launch in Armenia & Device portfolio management• Managed all contacts with Apple & Orange group (for orange up to group VP-level)• Managed all project streams with respective stream leaders. Streams include: project reporting, iPhone tariff plan, go to market, technical validation and testing, customer care, communication plan & budget and launch event• Developed a global integrated hardware strategy & hardware roadmap for all products• Managed the device portfolio which includes: device selection, mkt positioning, pricing, go to market, lifecycle, device communication campaigns with communication department PMO Franchise program• Defined program structure and managed the work streams with weekly reporting to the CEO resulting in the delivery of a franchise organization, 38 shops and 1 flagship in 4 months• Managed 9 work streams: Legal/ REM/ Quality& chain control / Training& selection /IT/ Retail& Merchandising/ Logistics & after Sales / Hardware& vendor Mgt / pos development• Elaborated a Point of Sales operational manual for franchisee containing all info and process Show less

Telkom Kenya is the First Integrated Communication Service Provider in Kenya. The company is present across the telecommunication value chain: Mobile, Fixed Wireless, Fixed, Broadband• Change management mission to transform an incumbent state owned telecom operator to a modern, efficient organization • Transformation of marketing department: strategy, re-hire people, renew all processes• Developed a totally integrated segmented hardware Portfolio strategy & methodology… Show more Telkom Kenya is the First Integrated Communication Service Provider in Kenya. The company is present across the telecommunication value chain: Mobile, Fixed Wireless, Fixed, Broadband• Change management mission to transform an incumbent state owned telecom operator to a modern, efficient organization • Transformation of marketing department: strategy, re-hire people, renew all processes• Developed a totally integrated segmented hardware Portfolio strategy & methodology for Telkom Kenya for all telco products: GSM, CDMA, fix, Broadband and PC.• Project manager iPhone3G launch in Kenya as an exclusive offer by Telkom Kenya.• Negotiated and implemented specific periodic hardware actions with the appropriate ATL & BTL communication and distribution channel strategy • Managed all Orange pos branding: collateral, pos visibility and BTL before launch. Show less

• Device Portfolio manager gsm (B2C & B2B): selection, go to market, lifecycle• Managed implementation of marketing actions across sales channels: direct & indirect• Responsible for interdepartmental alignment with Sales, Communication and Trade Mkt• VAS: created Customer Value Propositions and sustainable competitive advantage by systematically analysing the market, competition, customer base potential, customer behavior, channels performance and revenue opportunities

▪ Responsible for the development and implementation of the Category Management strategy.▪ Creation and daily management of the B2C retail- and B2B hardware product roadmaps based on category insights and segmentation development.▪ Sales channel management and distribution strategy.▪ Pos implementation through individualized space management to maximise visibility of specific categories and products for both owned and franchise shops.▪ Negotiation of long term contracts and… Show more ▪ Responsible for the development and implementation of the Category Management strategy.▪ Creation and daily management of the B2C retail- and B2B hardware product roadmaps based on category insights and segmentation development.▪ Sales channel management and distribution strategy.▪ Pos implementation through individualized space management to maximise visibility of specific categories and products for both owned and franchise shops.▪ Negotiation of long term contracts and specific actions for residen-tial and business markets in collaboration with device manufacturers (i.e. Nokia and Samsung,…). Show less

▪ Responsible for the sales-, operational-, financial and people management of the retail chain Mobistar Centers owned.▪ Recruiting, motivating, setting objectives (masc) and organising the daily manpower issues of the sales team.▪ Project management for opening new stores.▪ Vendor management: negotiating with suppliers, purchasing, stock management.▪ Full P&L responsibility.▪ Development of operational processes and best practise.

▪ Responsible for the sales-, operational-, financial and people management of the headquarter shop.▪ Organize and manage mass sales actions for company team members▪ Manage & support of dedicated team member services (1.6K people)

▪ Selling mobistar products and services to clients▪ Delivering best in class support to both B2B and B2C clients who come to HQ with all kinds of problem escalations. Our motto was no one leaves without a solution.

▪ Marketing promotion management▪ Organizing events for up to 10K people▪ Ensure maximal brand visibility on event sites