Responsible for the overall beverage operations onboard various vessels. Leading a multicultural department with up to 90 team members and 10-20 outlets. Focused on guest satisfaction and maximizing revenue though planning and organizing of my operation. Responsible for maintaining proper inventory, addressing the challenges in supply chain and staffing post pandemic.Lead the Beverage team through the return to service season of the MS Westerdam. Heading the pilot programs of the… Show more Responsible for the overall beverage operations onboard various vessels. Leading a multicultural department with up to 90 team members and 10-20 outlets. Focused on guest satisfaction and maximizing revenue though planning and organizing of my operation. Responsible for maintaining proper inventory, addressing the challenges in supply chain and staffing post pandemic.Lead the Beverage team through the return to service season of the MS Westerdam. Heading the pilot programs of the additional tips, performance reward program and 'Have it all and more' upgrades. Training and development of team members, supervisors, and managers to increase quality and efficiency. Maintaining and inspecting all areas of the operation for compliance with the CDC guidelines (USPH)Led the beverage team through the first long voyage/exotic itinerary of a major cruise line post pandemic. Experienced in parties, specialty events, holidays, as well as full ship charters and the specific demands of the clients involved. Show less

Responsible for the day to day operation of the beverage department alongside the Beverage Manager. Responsible for SOP's, guest satisfaction and sales.Launched the M/S Rotterdam through the yard, new build and first 6 months of service. Including press openings and trade cruises for both EU and US markets. Served as acting Beverage Manager through the final 2 months of the new build in the Finncantieri ship yard overseeing inspections of venue, owner supply inventory, and set up of… Show more Responsible for the day to day operation of the beverage department alongside the Beverage Manager. Responsible for SOP's, guest satisfaction and sales.Launched the M/S Rotterdam through the yard, new build and first 6 months of service. Including press openings and trade cruises for both EU and US markets. Served as acting Beverage Manager through the final 2 months of the new build in the Finncantieri ship yard overseeing inspections of venue, owner supply inventory, and set up of all bars and venues for operation. Maintained inventories and daily scheduling of all crew in the department. Working closely with guest services to resolve issues and increase guest satisfaction. Actively present on the floor to supervise the operation, parties and events. Show less

Managing revenue related chartering operations for a designated part of the Wagenborg fleet. Actively increasing profitability of each voyage in coordination with all stakeholders.

Assisting the covid-19 vaccination campaign. Host on location, administration of each vaccination and providing proof, registering all necessary medical information.

Responsible for restocking, cleanliness and inventory control during my shifts. Ensuring full shelves and optimizing revenue by anticipating customer needs. Scheduling and supervising up to 25 team members and responsible for the entire supermarket in the absence of the managers