SMART TRAKKER OVERVIEW13 years, national organization and 9 affiliates.Product management for a module-based ERP serving customers with diverse needs, resources, organizational hierarchies, business rules, and institutional purposes.Maintained a complex roadmap, sensitive to diverse market segments, capitalizing on similar business processes to support product vision. This defined the business’s market advantage.Managed backlog (Jira) with sensitive stories & cross-customer impacts in fast, weekly sprints.Worked with a system administrator to migrate into AWS yielding greater security and distributed load (customer impacts, testing, communication).Responsible for evaluating and integrating e-commerce/processor API’s growing user adoption.Complete responsibility for product KPI’s, ROI’s, and budget development/implementation.

Lead a progressive effort to address critical financial and infrastructure challenges within the City of Louisiana. Some examples include: turning around municipal finance failures which had the City eight-months from bankruptcy by restoring 24% unrestricted operational reserves (25% recommended by auditors) and clean audits for 2016 and 2017; leading an aggressive coalition of regional, state, and national partners to fund and secure the new Champ Clark Bridge across the Mississippi River ($68,000,000 multi-state project); secure unprecidented infrastructure improvements including new funding for a $4,000,000 revitalization of water distribution, sanitary sewer, storm water, streets, and ADA sidewalk project for the entirety of the Georgia Street Corridor (the primary infrastructure artery in Louisiana); restoring morale and sustainability to the struggling Police Department and flagging municipal court in the face of SB5 legislation; Major collaborative efforts with state and regional partners for workforce development and other economic development initiatives including the Work Force Pipeline project with the University of Missouri Extension and a reentry pilot program with the Department of Corrections; implementation of a successful economic development program which included metric-driven action to address existing workforce challenges while filling our industrial zone with new business and business expansion; and updating city hall to modern business practices and technology which enhance transparency and citizen access.

SAINT VINCENT DE PAUL NATIONAL OVERVIEW12 years, 90,000 users, 5000 sub organizations.Cradle to grave product management for mission-critical ERP (2005-2017). Led discovery and implementation of a digital transformation from ‘deliverables’ to ‘outcomes,’ which resulted in overwhelming gains in efficiency (hours and dollars) as well as an extensible architecture, greater data accuracy, and analytics.Facilitated consistent stakeholder engagement and UI sensitivity to overcome the organization’s entrenched resistance to digital transformation.Focused on business process alignment to bring data-integrated modules online (user portals, domestic and foreign twinning, IRS reporting, consolidated and breakout reporting, dues tracking, e-commerce, fundraising, stores, and event management). Each module positively impacted KPI. Examples: Fundraising saw a four-fold income gain in the first year with growth each year thereafter; Reporting produced previously unobtainable data in real-time allowing for continuous rather than annual evaluation (operational agility); IRS reporting integration allowed 501(c)(3) compliance across a thousand sub-organizations creating a possibility which could not have been accomplished otherwise (growth, risk).Migrated from waterfall to agile principles resulting in quicker response and greater user-adoption.Managed extensive backlog.Responsible for EOL and transitional migration in the face of under-supported core-code updates.Shared responsibility for product KPI’s, ROI’s, and budget development/implementation.KUALI FOUNDATION OVERVIEW3 years, consortium of 25 universities (MIT, Cornell, Tufts, Brigham Young, et al).UIX designer embedded in Java development team driving alignment among diverse university needs and complex regulatory processes. Discovery and UIX mock-ups prior to Java development. Worked heavily with SME groups and BA’s to capture user stories and test UI decisions. [SEE RESUME FOR MORE.]