Bartolome Anda Email and Phone Number

IT Infrastructure Specialists provide technical assistance and set up and maintain hardware, software, and networking operations. Other responsibilities include diagnosing and troubleshooting common problems. He/she installs and provides support for all IT-managed PBX telephones, PCs, and peripherals including in-stateroom entertainment (ISE) and interactive TV (ITV). A computer science degree from an accredited college or university; CompTIA A+ and/or N+certificates; working knowledge of business application suites and operating systems (Windows, Mac, and Linux); and a minimum six months of help desk experience are among the requirements for this position.

- Support OSM managed vessels in terms of infrastructure, hardware, and software systems.- Deliver onboard and remote support, maintenance, and management.- Implementation of ICT infrastructure setup onboard including new build vessels.- Implement, support, and maintain software including (but not limited to) patches & updates.- Facilitate training of crew handling ICT systems, onboard, in training facilities, and in the offices.- Conduct vessel visit/attendance as needed.

Duties and Responsibilities: Reports directly to the Master. Assigned by the Master to tasks that involve works on a regular basis with others. Assist the Master to all pre-arrival documents required. Prepare and assist the Master for all documents required by Port authorities i.e. Customs, Immigration, PSC & etc. Assist the Master for all certificates and necessary documents required during inspection i.e. Vetting, CDI, PSC & etc. Assist the Master for safekeeping and updating of all ship certificates. Responsible for the computation of crew monthly wages and Master’s cash on board. Responsible for the inventory of bonded stores and slop chest on board. Assist and train all crew how to access Fleet Manual, QA Manual and Work/rest hours in Linux computer system on board. Responsible for the email communications on board; relay messages to all concerned parties.Maintaining the Computer Systems Onboard Software - installing, updating and restoring as needed TFS - (re)/naming all files and folders as per Company User Access - add/removing user and access rights Backups - making and confirming regular system(s) backups Network - checking operation and repairing (software, cables) Hardware - checking operation and repairing PCs, printers, etc. Inventory Spares - control and preparing Company status reports Consumables - control and requisitions paper, ink, toner, flash

Duties and Responsibilities: Monitors emails sent to it@manship.com; Ensures that the team’s work procedures are set and documented; Provides the crew and office personnel with technical support on computer systems related matters, on-call and whenever necessary; Leads computer setup for new build and take over vessels. Leads the development of computer systems for the vessels; Collaborates with internal and external IT Personnel to promote progression to projects, resolve issues and share information; Allocates time testing, exploring and finding ways to further improve the vessel computer systems; Provides training to the members of the team, Ship Secretaries and other IT Personnel on systems administration, computer and network hardware setup, installation, configuration and maintenance, backup and redundancy systems; Provides reports related to the vessel computer systems as needed;Develops and updates documentation regarding the vessel computer systems as required;

Duties and Responsibilities: Reports directly to the Master. Assigned by the Master to tasks that involve works on a regular basis with others. Assist the Master to all pre-arrival documents required. Prepare and assist the Master for all documents required by Port authorities i.e. Customs, Immigration, PSC & etc. Assist the Master for all certificates and necessary documents required during inspection i.e. Vetting, CDI, PSC & etc. Assist the Master for safekeeping and updating of all ship certificates. Responsible for the computation of crew monthly wages and Master’s cash on board. Responsible for the inventory of bonded stores and slop chest on board. Assist and train all crew how to access Fleet Manual, QA Manual and Work/rest hours in Linux computer system on board. Responsible for the email communications on board; relay messages to all concerned parties.Maintaining the Computer Systems Onboard Software - installing, updating and restoring as needed TFS - (re)/naming all files and folders as per Company User Access - add/removing user and access rights Backups - making and confirming regular system(s) backups Network - checking operation and repairing (software, cables) Hardware - checking operation and repairing PCs, printers, etc. Inventory Spares - control and preparing Company status reports Consumables - control and requisitions paper, ink, toner, flash

Work Description: Provide technical assistance for all pc concern, set-up, installation, configuration, troubleshooting of network, printer, laptop and desktop computers. Provide solution for all issues and concerns in computer system, network, email, internet, file sharing, file transfer and network printing. Responsible for accessing computer remotely for basic problems. Responsible for monitoring network, patching and resetting all networks IDF(Intermediate Distribution Frame) if problem occurs. In charge in backing up all users files including mailbox from Exchange / E-mail servers. Responsible for diagnosing, cleaning, scanning all infected files or suspicious virus. In charge of weekly’s preventive maintenance for all computer systems and printer

Work Description: Handles incoming calls, authenticates callers, and assesses IT infrastructure-related or application issues according to the information provided by the callers. Operates as a first line of support for network issues/incidents and responsible in PC Isolation/Resolution and Network Troubleshooting. Implements incident management processes as prescribed by role. Provides assistance to callers with questions/problems regarding IT infrastructure or applications.  Performs timely resolution or escalation of issues to appropriate IT Operations team or support group. Conducts follow-ups from both users and IT Operations teams or support groups to help resolve issues. Provides users with status updates on tickets’ progress, and gathers feedback from users regarding services and assistance. Provide assistance in resetting of network password, e-mail, intranet/internet, web tool accounts and other system access using active directory. Provides solutions for all issues and concerns in computer system, email, intranet and internet, file sharing, file transfer, network printings and other office concern.  Logs and update cases of end user using Remedy Software

- To serve gold standard chicken joy- Provides satisfaction to the customers.