• Collaborate effectively: Engage internal partners appropriately for creation and deliveryof training and materials. Conduct needs assessment with subject matter experts,leaders, or other stakeholders to identify learning needs and performance gaps. Gatherdata and insights into learner requirements. Determine requirements and communicatelearning plan.• Design curriculum: Utilize adult learning principles to design and develop curriculumframeworks, course outlines, and instructional plans that align with learning objectivesand organizational goals. Organize content into logical sequences or units and selectappropriate instructional strategies and resources to support learning outcomes.• Develop instructional material: Create instructional materials and resources, includingpresentations, handouts, quick reference guides, and multimedia content to supportteaching and learning activities. Develop interactive e-learning modules, videos,simulations, or other multimedia assets to engage learners and facilitate knowledgeacquisition.• Facilitate: Deliver engaging learning experiences to new and existing team members.Conduct training sessions virtually, live and recorded.• Re-evaluate and improve: Utilize and seek data to determine effectiveness of training,edit and adjust learning content to best support business need.• Drive success: Drive training program and platform adoption across the organization.Represent the Training and Development team in projects as assigned.• Assisted in the successful implementation and deployment of a new Learning Management System (LMS) to streamline employee training, development, and knowledge sharing across the organization. Worked closely with cross-functional teams to ensure the system met both technical requirements and end-user needs, improving training efficiency and engagement.

• Leader of Work• Effectively implemented a new learning management system to assist in new hire onboarding and continued professional development for the entire organization• Managed and tracked the employee certification process and requirements to meet specific Microsoft standards to achieve and maintain Microsoft Solutions Partner status• Provided reporting as needed on certifications for team members and Partner status• Enhanced, modified, and consolidated existing learning materials• Designed and developed a variety of training materials for internal consumption• Train-the-trainer lead facilitator for client-facing team members• Technical training of subject matter experts (SMEs)• Associate Consultant Academy content creator and business partner, successfully implement three, nine week programs• Evaluated and measured training success• Ensured accuracy and consistency of training materials• Conducted research on training and development needs• The Predictive Index (PI) Certified Analyst and Readback facilitator

• Consistently followed a user-focused approach to define smooth and repeatable processes• Delivered content and solutions with full accuracy and consistently follow all documented team best practices• Played leading role in reviewing, updating, and migrating team process documents to a central documentation management system• Performed gap analysis and use data to design and develop new documentation to bridge the gap• Responsible for maintaining a Team Guidebook and keep documentation up to date when potential gaps are discovered, or edge cases arise• Ensured that team onboarding documentation stays current• Developed content for our request for proposals team solutioning and help create a standard set of deliverables that we put forth in proposal responses, providing our potential clients with a clear picture of our approach and explains how it will benefit them• Played pivotal role in costing potential new business for team solutions• Tracked and report monthly quality and timeliness metrics for the team• Assumed role of mentor and trainer for new team hires

• Ably consulted with key stakeholders and clients to determine the best solutions directed to eliminate pain points• Drove, designed, and developed content including technical documentation, manuals, quick reference guides, webinars, short videos, and eLearning modules• Identified documentation and training support needs and gaps• Developed and delivered training according to best practices in instructional design, development, and adult learner engagement• Identified and maintained content standards, templates, and style guidelines• Supported administration of a knowledge base including intake of document creation requests, document development and updates, related needs analysis• Fostered collaborative relationships with internal and external business partners• Wrote new and updated existing client-facing manuals and related documents in support of our assessment business• Developed standard templates for the most commonly-used client documents to increase efficiency• Drove documentation creation including developing templates, collaborating with business partners, writing and/or editing, and maintaining document management practices • Developed and delivered training materials using instructional design best practices and facilitates training in office or via webinar• Conducted ongoing needs analyses and evaluation to ensure the training and documentation deliverables are effective and appropriately prioritized• Created some of the most innovative learning experiences for both internal customers and external clients• Worked remotely daily while remaining as collaborative and productive• Collaborated over Microsoft Teams, GoToMeeting, OneNote, and SharePoint• Led over 100 Microsoft Teams meetings to to ensure discussions are a time for teamwork and making progress on commitments to our client• Recipient of the award for the company monthly recognition program

• Assessed and analyzed customer requirements and training needs for the organization • Consulted with customers to provide blended learning solutions • Understood business requirements to ensure appropriate delivery of training • Integrated principles of adult learning into curriculum design and delivery • Contributed as a member of a project team dedicated to designing department’s mentoring program • Certified vendor location instructors on new-hire curriculum, providing coaching as appropriate• Designed and maintained learning solutions such as job aids, e-learning, virtual instructor led training and classroom instructor led training to meet customer needs • Contributed to analyzing, designing, developing, and evaluating instructor-based and media based training, human interfaces, and training support systems ensuring courses meet the learning objectives • Designed instructor-led training materials, developed curricula, and analyzed effectiveness of training programs • Delivered training curriculum or education to internal or external customers using a variety of methods• Coached others in the department on specific training related skills• Designed and delivered a Classroom Management Solutions eLearning and simulation• Identified gaps in new hire training, determined and designed the most effective solution

• Identified training needs by working with company departments including Operations, IT, Colleague Resources• Scheduled training times and locations for instructor led learning and one-on-one training• Delivered training to meet Sedgwick business needs• Conducted post-training evaluations in various formats such as quizzes, surveys, observations, and/or other methods• Identified process inefficiencies among support team, generate and institute alternative options to increase overall production, streamlining operations• Analyzed mid- and higher-level general liability claims to determine benefits due• Ensured ongoing adjudication of claims within company standards and industry best practices• Identified subrogation of claims and negotiate settlements• Managed general liability claims by gathering information to determine liability exposure• Assigned reserve values to claims, making claims payments as necessary, and settling claims up to designated authority level• Communicated claim action with claimant and client• Ensured claim files are properly documented and claims coding is correct• Maintained professional client relationships• Identified recipients of the company-wide recognition program designed to recognize high achievers from all departments and acknowledge colleagues’ hard work, exemplary performance and commitment to the company’s vision, mission, and core values• Recipient of Quarterly Excellence Award, recognizing accomplishments and outstanding achievements

• Managed employees and integrated activities for school age children• Tracked revenue, expenses, and salary information for all employees• Monitored, trained, and instructed staff to uphold the customer service, safety, and security expectations set forth by the company and club• Ensured enrollment retention, repeat customer usage, and referrals through high quality customer service• As a Counselor, responsible for facilitating coordinated activities, projects, and events for young adults• As a Counselor, communicated with parents, co-workers, and management concerning upcoming events and progress of programs

• Developed innovative curriculum to instruct individual students, small groups, and classes of more than 30 students• Facilitated creative interdisciplinary teaching techniques through thematic units• Developed syllabus and overall course structure, and administered all grades• Collaborated on curriculum and exam development, met with students upon request, and graded all written work, including final exam papers• Identified students’ individualism and developed curriculum to accommodate different learning styles, maximizing students’ comprehension• Increased scores on state assessment in first two years

• Carried out a program of study prescribed in the lesson plans left by the classroom teacher.• Created a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.• Guided the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans for the lessons, units, or projects assigned.• Employed instructional methods and materials that are most appropriate for meeting lesson objectives.• Indicated to students at beginning of class the basic expectations for behavior in the class in accordance with school district policies.• Understood procedures for referring students who are disciplinary problems.

* Participated in the pre-camp training and planning process. * Responsible for the safety and well-being of all campers throughout the camp program. * Abided by all YMCA Policies and Procedures. * Supervised campers during activities, special events, overnights, free time and meals. * Acted as a positive role model for all campers and peers. * Promoted Character Development through the camping program with an emphasis on Caring, Honesty, Respect, Responsibility and Faith. * Lead by example. * Planned and participated in all camp activities with a positive attitude. * Lead classes as assigned and have a working knowledge of all program areas in camp with an emphasis on safely running the activity. * Provided one-on-one counseling to campers as needed, within sight of other campers or staff. * Executed all emergency procedures with the safety of campers as the first concern. * Promoted proper health, well-being, safety and hygiene to campers that result in a healthy spirit, mind and body. * Responsible for proper care and storage of all camp equipment