Responsible for the safe and timely delivery of products and goods throughout the Continental U.S., while providing excellent customer relations between the company and the vendor. Used onboard computer systems extensively for company logistics and federal mandated security. Served as an information technical support provider on the computer systems to other drivers and personnel. Certified to drive hazardous materials and tankers.

Responsible for the safe and timely delivery of products and goods throughout the Continental U.S., while providing excellent customer relations between the company and the vendor. Used onboard computer systems extensively for company logistics and federal mandated security. Served as an information technical support provider on the computer systems to other drivers and personnel. Certified to drive hazardous materials and tankers.

Responsible for the safe and timely delivery of products and goods throughout the Continental U.S., while providing excellent customer relations between the company and the vendor. Used onboard computer systems extensively for company logistics and federal mandated security. Served as an information technical support provider on the computer systems to other drivers and personnel.

Supported the McKesson Home Health software system and the home health staff IT needs using VPN and shadowing software. Supported local workstations and laptops used by health providers in the field.

Provided decision support through reporting and analysis in the HMED documentation and order entry system; supported system through screen building and back-end physician order building, combining the use of scanning into the EMR and signature pen software. Installed and maintained Naturally Speaking Dragon software for use by physicians to document in HMED and other software used in the Emergency Department. Built into system using order entry screens to provide easy electronic charging to reduce charging errors and improve reimbursements. Provided formal and informal staff training; analyzed systems and processes to improve efficiencies and reduce problems/errors; managed projects for the development of IT-related business solutions; served as primary lead and coordinated project teams for system upgrades; participated in capital budget planning; supported the WakeMed Pediatric Call Center using the McKesson Call Center software; customized the support screens and maintaining through upgrades and problem solving

Served as the technical lead for the Citrix network; created troubleshooting guidelines and provided training. Set up 25 Citrix servers spread over 2 separate farms, running Windows 2000 and 2003. Published and managed over 90 applications through local ICA connections and remote web connections. Evaluated and tested Citrix Secure Access Manager to use as a direct web portal into WakeMed. Extensively tested and evaluated new applications to run on Windows servers and Citrix Metaframe. Monitored server functions and applied service packs, security fixes, virus prevention and other hot fixes. Installed several print and file serversConfigured workstations on an Ethernet network running TCP/IP and IPX/SPX protocols. Experience with several operating systems including Windows XP, 2000, NT, 98 and 95. Applied service packs, security fixes and virus prevention. Installed a variety of peripheral devices and Configured handheld devices running Win CE and XP tablet for connection to the wireless LAN. Responsible for direct server and software administration of the following applications:Emergency Department Information System (HealthMatics ED); WakeMed Physician Practice (EMR); WakeMed Neonatology Patient tracking and knowledge database (Neodata and Faxpress); WakeMed Patient Charging system (Teleform). Developed familiarity with SQL and Access database

Performed all tasks related to customer support of multiple health care applications; assisted with establishment of server-based network infrastructure using Windows NT Terminal Server and multiple brands of thin client devices. Installed and configured server and client devices. Supported users on campus and at two remote sites. Responsible for supporting T1 connections, routers, and hubs at remote sites.

Performed entry level support tasks such as installing new PCs, troubleshooting desktop problems with Office '97, Groupwise, and printing problems. Quickly promoted from trainee to specialist level.

Served in several positions of increasing responsibility from Nursing Technician II to Technical Support Supervisor. Provided patient care in a Level lI Trauma Center. Managed patient flow using a patient control computer system, (Emstat). Supervised 35 employees. Assisted in the purchase and setup of computer systems. Managed equipment and supplies.

Supervisor for staff of 15 corpsmen. Assisted in implementing new computer system in Emergency Department. Lead corpsman for Marine base EMS service. Provided direct patient care and assisted physician during treatment of patient.