Responsible for advocacy, programming, resources, forum, supplier diversity, and economic development initiatives benefiting the growth of the LGBTQ+ marketplace of New York State.The National LGBT Chamber of Commerce New York (nglccNY) provides its members with transformational networking and educational opportunities that increase the financial, intellectual, and social capital of the LGBTQ+ business community.As the NY LGBT & Allied Business Network of the National LGBT Chamber of Commerce (NGLCC), nglccNY provides certification opportunities for Certified LGBT Business Enterprise® (Certified LGBTBE®) suppliers, opening up countless contracting and procurement opportunities with corporations and governments nationwide.To learn more about the NGLCC and how to become a Certified LGBTBE® supplier, visit www.nglccny.org or email info@nglccny.org.

Relationship manager to a diverse book of business clientele, in Metro New York, ranging from startups to companies grossing $15 million in annual revenue. Provide strategic support for business owners seeking access to $150,000 to $1,000,000 in financing across a full range of credit solutions. Assist business banking relationships that require nuanced depository solutions, merchant solutions, and/or treasury management services.Creator of “Own It!” a national transgender and gender expansive (TGX) entrepreneurial program, providing business education, mentorship, business advisory, professional networking, LGBT business enterprise certification, access to continuing education, community, and connectivity.Served as co-lead and now mentor for TD’s Metro New York Forever Proud (LGBTQ2+) Business Resource Group (BRG), managing an internal volunteer association that provides our diverse colleagues access to professional development, community engagement, and business development opportunities.Tripled the participation of colleagues in the BRG, post-Pandemic, by offering a 12-month calendar of remote, hybrid, and in-person events. Took on a new multi-borough Pride activation approach to engage our clients, colleagues, and communities where they live and work. Provide direct mentorship as well as created Proud Insights, a monthly speaker series which brings subject matter experts, internal or external to the Bank to an audience of BRG members to gain insights into various themes throughout the year.Outreach Chair for the National LGBT Chamber of Commerce New York (nglccNY), assisting the Chamber with its efforts to scale and identify strategic partnerships. Volunteer as an ambassador to new members, acclimating LGBT business owners to events, resources, and professional connections. Serve as a site visitor for LGBT business enterprise certification to support queer businesses seeking access to diverse supplier procurement opportunities.

Support deposit growth, unit production, business partner referrals, standard and SBA loans for 8 stores in Manhattan. Remotely manage the SBA pipeline for an additional 20 stores in Metro New York. Doubled production for territory and exceeded goals by partnering with retail leaders and business line partners. Actively meet and manage a small business book of 2,800 clients and represent the Bank at chambers of commerce and other business events.Volunteer Community and Marketplace Lead for TD's Metro New York Forever Proud (LGBTQ2+) Business Resource Group, maintaining an active presence in the LGBT community through volunteerism, professional networking/partnership and business development in line with the Bank's brand and culture.

Responsible for overseeing all operations, sales and service at the de novo 207th and Broadway TD Bank location. Tasked with: management and professional development of staff, in-store sales initiatives; contributing to regional and market-wide campaigns as well as business development. Manage controllable expenses, escalations, audit performance, and store performance against metrics.

Responsible for running daily operations, service and sales supervision of the Platform and Frontline teams at TD Bank's de novo 54th & 8th location. Conduct monthly, quarterly, semiannual and annual audits; coach and develop staff; produce monthly schedules; handle budgeted supply orders; reconcile Day 2 AML/KYC/CIP due diligence; reconcile loan closing exceptions; and, leverage affiliates and partners in business development. Lead the Store in sales campaigns, blitzes, and promotions, partner referrals, and, consumer and small business lending.

Responsible for account origination and driving sales growth. Developed sales strategies and business growth initiatives. Led the store in: small business, consumer lending, CWI (customer satisfaction), and the Affinity Program (initiative to reward 501(c)3 non-profits for consumer account growth within their membership). Conducted bank-at-work appointments and community outreach. Managed the 94th & Broadway Store sales revenue pipeline reporting. Conducted audits and store opening/closing operations. Provided peer mentorship and training.

Acted as a leader for frontline teller staff in member services and account origination. Conducted branch opening and closing procedures. Responsible for monthly, quarterly, and semi-annual audits. Assisted with business growth strategies for the Wallingford branch. Provided peer mentorship and training.

Provided frontline member services for all banking transactions. Responsible for opening demand deposit accounts and assisting members with lending applications.

Provided quality customer relations services as an ambassador of Starbucks Coffee Company including: feedback and documentation, service recovery, incident reporting, and transactional Starbucks Card-based requests.

Provided customer service for high-value clients in all fields of banking including deposit accounts, lending, investments, and insurance. Also responsible for mentoring newly promoted Premier/High-Value Bankers (Phone Banker II) on and off-phone. Ran and supervised team events and sales blitzes to enhance performance.

Customer service and sales for FDIC-insured banking products and financial solutions through Wells Fargo's Boise Phone Bank. Maintained one of the highest quality assurance ratings and referral-based sales metrics amongst new hires.

Offered fine art framing and custom framing expertise for customers wishing to design, enhance, or preserve artwork or keepsakes. In charge of choosing new framing materials to enhance our customers' selection and improve revenue. Handled all stages of design and production for a customer's order. Serviced a number of high-value clients and maintained retention of customers through callbacks and check-ups on their satisfaction with finished projects. Managed layout and design of aisles and end caps along with department supervisors to ensure effective promotion of products. Responsible for a majority of the framing examples placed on the retail floor. Trained new hires and frame shop supervisors. Handled inventory and supply order.