Luke Barton ~ It Engineer Email & Phone Number

Denver, Colorado, United States

Perform all manner of IT services for select clientele

Dallas/Fort Worth Area

• Primary point of contact for all company matters related to IT• Manage and act as the Top Technical Escalation Point for the Helpdesk and Field Teams.• Source, Define, and Deploy hardware standards for Endpoints, Servers, and Network Equipment.• Subject Matter Expert for Server configuration and Hypervisor deployment via VMware ESX.• Maintain Positive Vendor, Staff, and Physician relationships in all matters of IT.• The user experience is my primary focus, and user satisfaction my ultimate goal!

Dallas

• Primary and single point of contact for all IT related issues for the VMware Dallas field office.• Provide local and remote IT systems support for PC, Mac, ESXi Servers and peripherals.• Deploy, Stock, and Manage local hardware inventory for the Vmware Dallas field office.• Endpoint Queue Manager, assign and distribute IT support tasks to various colleagues within the Global Endpoint support teams.

Addison

• Resolve all manner of PC, peripheral, and network issues both remotely and on site.• Planning and customized implementations of new hardware and software installations.• Support, manage, and install multiple proprietary Legal applications.• Perform a wide array of Network Administration tasks. Tasks include set up new users, set network permissions, revoke or grant user access, exchange email, license management.• Maintain the highest level of privacy and professionalism

Dallas/Fort Worth Area

• Performed all manner of PC support and troubleshooting for THR Clinics, Doctors and Staff.• Performed IT security functions such as adding network users, access permissions, and security.• Provided support for leading Industry EMR Applications, such as Flowcast and Allscripts.• Supported a variety of hardware such as MFPs, Desktops, Laptops, Tablets, and Smartphones.• Add/Edit/Delete Domain and Exchange accounts using Microsoft Active Directory.

Dallas/Fort Worth Area

• Remote International Helpdesk Support • Support of specialized Architectural software such as, AutoDesk Revit, and 3DsMax.• Support of Active Directory user roles, group policies and local/domain.• Maintain, Upgrade, Image workstations, printers, tablets, and smart-phones.• Manage local IT stock and user inventory.

Dallas/Fort Worth Area

• Prepared training materials and develop an accelerated classroom environment• Rapidly trained IT techs to support Calyx’s proprietary mortgage software, Winpoint • Mentored and took consumer escalations for Tier 1 analysts• Provide High Tier Support for the Calyx Software Helpdesk• Rapidly learn, identify common issues, and adapt troubleshooting tactics for each software release.

San Antonio, Texas Area

• Technical Support for AT&T U-verse members• Troubleshoot wired and wireless connectivity • IP based audio and video hardware support.• Walked users through set up of private home networks

Tampa/St. Petersburg, Florida Area

• Provided Tier 2 support for Verizon corporate employees internationally• Full Proprietary Application support• VPN Support with RSA Token Administration • Support of Active Directory user roles, group policies and permissions• Provided email client support for Microsoft Outlook and IBM Lotus Notes.