Currently working on printer refresh project for corporate banking client.

Main support specialist focusing on hardware/software support for the main facility and one offsite location in Henshaw.

Lead printer support focusing on troubleshooting and maintenance of district-wide, school site printers. Main support technician for troubleshooting and fixing computer peripherals including laptops, tablets, scanners, and wireless devices.

Provided regional user and application support for over 100 Windows XP and 2000 workstations and applications on Windows 2003 servers over a Citrix wide area network to include: daily LAN/WAN gear troubleshooting/install, configuration, and maintenance of 1700 Cisco routers, Windows 2000 and XP workstation troubleshooting/install, workstation software, hardware, and serial number inventory in a custom-designed MS Access database, and sole responsibility for backups, restores, and user account administration on a 2003 Active Directory domain. •Implemented SysAid Help Desk Software to ensure asset tracking and tickets were answered in timely fashion. •Maintain an IIS 6.0 company Intranet and external online registration websites using Dreamweaver and ColdFusion software.•Maintain and make programming changes to the NEC IP phone system, including changes to users’ phone programming, IntraMail voice mail configuration, and wiring changes.•Trained internal customers on advanced techniques on MS Office products, including Outlook, Excel, Word, and Powerpoint.

Responsible for managing and the hands-on administration of a 24/7/365 wide area Active Directory network centralized in San Diego but reaching to Northern California. •Supported, administered, designed, and implemented hardware/software solutions. •Isolated, diagnosed, and resolved problem with servers, applications, and networks.•Deployed live-end user systems for company-wide projects including two USE branch openings and one remodeled branch.•Managed and reorganized Help Desk operations to include one-hour response time and guaranteed response for tickets placed before 3:00 p.m.•Responsible for the purchase and acquisition of all computer systems, equipment, servers, server components, and software for a wide variety of applications and users.

Provided user and application support for all branches to include: hardware and software troubleshooting/recommendations, technical support to ensure effective utilization of PCs, PC software, PC LAN/WAN, and peripheral computer equipment, daily PC LAN/WAN maintenance, such as adding and deleting network users, maintaining user groups and print queues, and monitoring disk usage, and installation and maintenance of PC and PC LAN/WAN software and hardware. •Maintained computer equipment/software inventory.•Monitored software usage and software license compliance.•Researched and evaluated new products and methods for improved information systems operations, incorporating data into existing and new procedures.•Troubleshooted and monitored Internet connectivity and firewall system, including DNS server and anti-virus/content filtering server.

Provided regional user and application support to include: LAN/WAN gear troubleshooting/install, configuration, maintenance, and troubleshooting of the 2500 series Cisco router, PC/Printer/Terminal troubleshooting/install, PC software, hardware, and serial number inventory, register/ISP support, anti-virus updates/virus scans, software/license inventory, and removal of illegal software. •Provided help desk support for regional users regarding PC troubleshooting/security concerns, LAN/WAN problems, and modem, phone line, and email issues.•Administered cc:Mail usage and ensured that accounts were optimized at department levels.•Served as acting supervisor for data processing staff.