Bartosz Bakula Email & Phone Number

County Dublin, Ireland

Dublin - Santry

•Support smartphones and applications (iOS, Android and Windows)Support Apple tabletsProvision and setup new devicesTroubleshoot one on one with all levels of associates including executivesDevelop support documentation for other IT team members•Sharepoint 2013 Server Administrator, Consulting and development useful solution based on SharePoint to meet business’s goals, Assisting clients with business requirements for their SharePoint no-code based solutions, Designing and implementing advanced no-code SharePoint solutions for internal customers Hardware deployment with custom images created with Acronis Software,• deploying and managing desktops and notebooks from a centralized location (ALTIRIS)• Applications troubleshooting and re-deployment• Administrating user accounts and assign group rights using Microsoft server tools (ADS) Active Directory• Providing remote assistance using (DameWare ,lync communicator )• Support for vpn JUNIPER & FortiClient, • Wireless Connectivity support and configuration• Network Printers• Meeting Room AV Configuration• Mail Marshal• Office 365· Supports standard desktop applications and operations· Configures, installs, and maintains standard hardware and software in a networking environment· Use service management tools and processes to improve the IT service experience for the end-user· Identifies potential service level problems before they occur and implements solutions· Provides 2nd line support by resolving complex desktop computer hardware and software problems - end user support level 2· Processes requests for and schedules new or upgraded desktop computer hardware and software· Monitors and provides reports on desktop computer software and hardware performance, as needed· Administers desktop computer software and hardware and oversees service providers· Provides cost justification for hardware and software, as needed

Ireland

Migration from Physical to Virtual Desktops - VDI, CitrixContract 18\12\2014

500 Desktop Machines Upgrade RAMWindows XP migration to Windows 7

Dublin

Currently Seeking New Opportunities

Dublin

Dsktop Support EngineerResponsibilities• Application Support - provide primary support by dealing with user requests and responding to outages for all trading, operational and market data systems• Application Maintenance – new system deployments and upgrades for all trading systems• System Monitoring – monitoring of systems and alerts through continued use of operations monitoring• Continuous improvement of trading support procedures, tools and runtime environment• Interact with various external IT support functions to troubleshoot and resolve complex problems• Liaising with vendors as required to get the best value for Positive• Deployment of leading edge desktop hardware• Deployment of software through scripts and in-house tools• User/Desk relocation• Assisting 3rd parties to trouble shoot and resolve more delicate issues• Log and track issues ensuring the customer is kept aware of progress• Support Windows Server environment including Exchange Server 2013, Office 365& SharePoint

Hp Leixlip

English Technical Support Agents are required to log, validate and diagnose customer issues, on the full range of products and applications used on the customer site. Answer contacts promptly and professionally Log/Validate all contacts in Call Handling Database Resolve customer problems using the relevant tools and systems including but not limited to Ticketing System and SLA, Active Directory, Citrix Client, MS Office, SAP, VPN remote access tools,Mentor new hires.Experience in communication with customers. Ability to apply analytical and investigative skills to resolve customer issues. Strong basic skills in Windows and Microsoft Office Experience working within a technical support environment/customer service environment.

Running production, provide trouble-shooting orActivities corrective action to bring processes within control and parameters. Monitor and verify the quality of theResponsibilities product and the process using manufacturingspecifications, visual means, measuring devices.Monitor and correct workflow to ensure consistencywith production schedule and cycle time. Ensuringsafety practices are carried out at all times andreporting on any incidents or near misses in thearea. (Working in a Class-D Cleanroom facility)

SalesForce - System Administrator

It Administrator, Computer Systems Administration

Education record