Bartosz K. Email & Phone Number

Cracow, Małopolskie, Poland

• Forward Plan the release windows and cycles across a portfolio
• Manage risk sand resolve issues that affect release scope, schedule and quality
• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Manage relationships and coordinate work between different teams at different locations

Cracow, Małopolskie, Poland

• In addition to existing duties:
• coordinating hardware deliveries for EU sites
• coordinating new joiners process for Krakow as well as remote sites with everything IT related, accesses, hardware, orders etc.
• administering leaver process for local and remote sites
• managing projects for Krakow equipment upgrade, networking equipment replacement and workstations upgrade plan
• ‘Delivering Results’ excellence award for 2020

Cracow, Małopolskie, Poland

• IT Field Services for Krakow and remote EU offices (Germany, France,Luxembourg)
• Supporting and conducting routine audits of site IT assets and processesto ensure compliance with company policies, as well as compliance withGovernmental regulations
• Maintaining the asset management system (additions/changes/deletions)for accurate tracking of all IT assets within the site
• Working with enterprise support groups and outside vendors to resolveproblems or issues
• Managing contracts with 3rd parties including mobile operators, ISP,printing company and ad hoc contracts with vendors within IT/Telecom
• Coordinating through the change management process to move, install,upgrade, remove and configure site IT assets and supportinginfrastructure

Cracow, Małopolskie, Poland

• Part of Field Services group; supporting users in Poland as well as other EU sites
• IT support for 2 local offices (80+ users) (moves, cabling, phone setup etc.)
• Provide 2nd line IT support for various sites and business units around the UKand Europe by providing remote technical support
• Technical responsibility for fixing and maintaining the tickets and systems underthe team’s control
• Active Directory management
• Relocate equipment in line with operational requirements, refurbishments, andrelocation

Cracow, Małopolskie, Poland

• Providing second line technical support for more complex and/or timeconsuming incidents received from the 1st line incident handlers
• Managing accounts and access rights for users on a domain using Active Directory,based on the tasks assigned to the queue
• Coordinate 1st line agents work in regard to meet adequate quality level ofsupport
• Accurately record and classify all incoming Incidents with appropriate priority,category and incident summary details
• Apply business and technical knowledge to meet resolution targets
• Adhere to escalation procedures

Cracow, Małopolskie, Poland

• Handling incoming phone calls / e-mails from customers regarding technicalissues related to hardware, software and network issues
• Delivering professional and prompt service to the customers
• Analysing and resolving most common enquiries by providing step-by-stepsolutions or using remote access to take control of the computer and solve theproblem
• Sending more complex enquiries to the relevant IT Support Team
• Assisting Incident Management with their daily tasks