Bartosz K. Email & Phone Number

Cracow, Małopolskie, Poland

• Forward Plan the release windows and cycles across a portfolio• Manage risk sand resolve issues that affect release scope, schedule and quality• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes• Manage relationships and coordinate work between different teams at different locations• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews• Create and manage Change tickets in ServiceNow• Weekly Release Reporting• Communicate release details and schedules to the Business as required• Maintain the release schedule for all core services and ensure alignment across key partners and vendors.• Continually work towards making improvements in the release process• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.• Participate in CAB meetings to discuss release scope and/or roadblocks• Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists

Cracow, Małopolskie, Poland

In addition to existing duties:• coordinating hardware deliveries for EU sites• coordinating new joiners process for Krakow as well as remote sites with everything IT related, accesses, hardware, orders etc.• administering leaver process for local and remote sites• managing projects for Krakow equipment upgrade, networking equipment replacement and workstations upgrade plan• ‘Delivering Results’ excellence award for 2020

Cracow, Małopolskie, Poland

• IT Field Services for Krakow and remote EU offices (Germany, France,Luxembourg)• Supporting and conducting routine audits of site IT assets and processesto ensure compliance with company policies, as well as compliance withGovernmental regulations• Maintaining the asset management system (additions/changes/deletions)for accurate tracking of all IT assets within the site• Working with enterprise support groups and outside vendors to resolveproblems or issues• Managing contracts with 3rd parties including mobile operators, ISP,printing company and ad hoc contracts with vendors within IT/Telecom• Coordinating through the change management process to move, install,upgrade, remove and configure site IT assets and supportinginfrastructure• Troubleshooting any technical difficulty with PC hardware and softwareissues, Internet, network applications, configurations and peripheralequipment• Responding to Service Desk referrals of end-user requests for helpsolving PC hardware, software, peripheral or production equipmentrelated problems or issues• Maintaining local and remote Windows servers

Cracow, Małopolskie, Poland

• Part of Field Services group; supporting users in Poland as well as other EU sites• IT support for 2 local offices (80+ users) (moves, cabling, phone setup etc.)• Provide 2nd line IT support for various sites and business units around the UKand Europe by providing remote technical support• Technical responsibility for fixing and maintaining the tickets and systems underthe team’s control• Active Directory management• Relocate equipment in line with operational requirements, refurbishments, andrelocation• Track all assets during moves, installs, upgrades and disposals.• Conduct routine hardware and software audits of workstations and servers toensure compliance with established policies and procedures• Server room management and set up at new offices• Perform routine tasks for system maintenance across technology estate• Conduct routine hardware and software audits to ensure compliance withestablished policies and procedures.• Adhere to embedded ITIL processes

Cracow, Małopolskie, Poland

• Providing second line technical support for more complex and/or timeconsuming incidents received from the 1st line incident handlers• Managing accounts and access rights for users on a domain using Active Directory,based on the tasks assigned to the queue• Coordinate 1st line agents work in regard to meet adequate quality level ofsupport• Accurately record and classify all incoming Incidents with appropriate priority,category and incident summary details• Apply business and technical knowledge to meet resolution targets• Adhere to escalation procedures• Providing support for English speaking client regarding complex IT issues,working on Incidents and Work Orders• Providing training for newly employed members of the team, creating theiraccounts, setting up their workspace and supervising the process of grantingtheir access to various necessary applications• Taking part in Change Advisory Board, making sure none of the changes willaffect the Helpdesk in an unwanted manner, informing the analysts, MIM and IMabout CRs that might affect the call volume

Cracow, Małopolskie, Poland

• Handling incoming phone calls / e-mails from customers regarding technicalissues related to hardware, software and network issues• Delivering professional and prompt service to the customers• Analysing and resolving most common enquiries by providing step-by-stepsolutions or using remote access to take control of the computer and solve theproblem• Sending more complex enquiries to the relevant IT Support Team• Assisting Incident Management with their daily tasks