Working remotely from Toruń

- receive HR queries in German and English via phone, email or other communication channels and log contacts into the shared service case management system- resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved- take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus- identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved- communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon- be part of a team that actively seeks employee feedback to improve levels of service- being Buddy (mentor) and first point of contact for new team members- being a member of specialist team (resolving more complicated queries, supporting other team members)- updating and taking care of internal knowledge base tool- cooperating with others HR Teams (Onbording, Exit, Payroll, Benefits, Data Management etc.)

Responsibilities (German and English Language):- first line support on queries related to incoming/paid invoices- first line of contact to vendor queries, Staples business partners- processing invoices according SOP’s- sorting incoming invoices (according to criteria: document type, purchase order, headquarter or branch)- requesting rescan for unclear images or incomplete invoices- checking the supplier data and details - reconciliation of the vendor compliance invoices.- review of purchase invoices waiting for approval, resolving issues with price and goods receipt issues.- dealing with ad hoc requests and tasks in a timely manner as required.- proactive controls for avoidance of future errors- cooperation with AP, Vendor Master Data and Procurment Team : support & control respect of SOPs and SLAs and perform regular checks.- cooperation and support PO requestors

Responsibilities (German and English Language):- dealing with customer’s financial claims (regarding wrong billing, invoicing, credit notes)- supporting and cooperation with Customer Care Team by dealing with claims, transfers and raising of credit notes - cooperation and supporting Cash Colectors to decraese the debt - suporting the customers by dealing with technical outages and madiation by contact with technical helpdesk and engineers - Customer Service over the email and phone- reporting about Action taken to decrease the debt and currently status of the customers debt

Responsibilities:- land register and loan application processing for German Clients- cooperation with Bank branches in Berlin and Essen - following mortgage loan processes- analyzing and comprehending complex financial data- providing training and induction for new employees- SAP data migration

Responsibilities:- written and simultaneous translations- logistic support for English and German therapists - dealing with the external contractors- filing and developing databases- budget tracking

Responsibilities:- phone and mail support for German Blau.de phone line Customers - solving Client’s problems- developing detailed implementation plans- conducting electronic correspondence- providing exceptional customer service at all stages of the process - maintenance of fluent communication between different departments

Responsibilities:- moderation of programs and activities during the day and night time- organization and implementation of animation programs for children (age 3 – 12)- cultural and education programs preparation- cooperation with local/ regional and international partners - events coordination and project management

Responsibilities:- phone and mail support and service for German passengers using EasyJet- problems solving and responding to enquiries- taking claims - maintaining cooperation with other company departments

German Kids Animator Tui Schweiz AG on Crete , Lanzarote, Rodos IslandsResponsibilities:- moderation of programs and activities during the day and night time- organization and implementation of animation programs for children (age 3 – 12)- cultural and education programs preparation- cooperation with local/ regional and international partners - events coordination and project management

Responsibilities:- Customer Service in DB Fernverkehr in Reisezentrum Berlin Ostbahnhof (providing the information, logistics, presenting the latest offers from Deutsche Bahn AG, managing complaints)