Bartosz Kasprzyk Email & Phone Number

Kraków, Woj. Małopolskie, Polska

- Supporting Third Party Management in cooperation with businesses and functions in connection with onboarding of new and monitoring of existing Third Party relations- Obtaining relevant information to maintain local registries- Helping in preparing MI for governance bodies and senior management - Supporting Third Party Management in delivering planned transformations- Coordinating of remedial actions to make sure most effective and efficient outcome across HBEU is achieved

- Ensuring KYC due diligence reviews are undertaken to the required quality and detail- Ensuring documents are indexed and loaded in the document image system that validate the risk profile for the customer- Analyzing the risks associated with the client from a technical perspective- Providing support to the Analysts, KYCs MO and the SMEs to ensure the understanding of a risk based approach- Answering questions raised by less experienced members of the team- Working effectively with key shareholders using strong influencing skills to ensure mutually satisfactory resolution of key issues and the respective responsibilities are understood and discharged

• Managing the International Account Opening Journey and Customer Onboarding Experience for the CMB/GBM Customers, from end to end perspective, including defining formal requirements, verification of onboarding documentation, single point of contact for the Customer and Business Partners via phone and e-mail, account opening activities, FATCA, CRS and CDD and KYC activities. • Managing all processing in relation to the onboarding and Account Opening requirements.• Providing professional and high quality KYC analysis of existing HSBC customers, escalating risk concerns and actively contributing to the success of the team. • Sharing innovative ideas to increase quality, efficiency and effectiveness of the process.• Ensuring audit & compliance as per Global Standards.• Managing communication between support functions, Compliance, Business Partners and technical Teams.• Ensuring high quality operational results –TAT, TWB, SLA, RPH, QC.• Being backup for MO role and assisting QC and Trainer whenever it is necessary.

Kraków, Woj. Małopolskie, Polska

Kraków, Woj. Małopolskie, Polska

• Reviewing all required AML/KYC Regulatory requirements for all clients and analyzing any transactions that appear unusual based on the customers profile;• Reviewing different accounts and loans application files to verify that application data is complete and meets establishment standards in order to combat fraud;• Working with Senior Managers, Lines of Businesses and other departments to ensure ongoing compliance with AML standards and regulatory requirements;• Performing research via internal and external sources, gather and analyze documentation in accordance with regulatory CIP/KYC requirements;• Responsible for Enhanced Due Diligence reviews of Consumer and Business Banking Customer.• Performing customer screenings and its connected parties

Kraków, Woj. Małopolskie, Polska

• Work within a team responsible for the completion of pension scheme Guaranteed Minimum Pension (GMP) reconciliations with HM Revenue & Customs in line with client, procedural and regulatory requirements• Work on a team responsible for portfolio of schemes with personal and team targets aligned to prescribed tasks and admin responsibilities, to the appropriate standards of quality and accuracy to meet client requirements• Be familiar with contracted performance targets and quality standards, and to make every effort to achieve these• Accurately calculate scheme GMP levels and investigate and resolve any discrepancies with HMRC• Calculate scheme benefits in line with scheme documentation to ensure the reconciliation is operated effectively• Training new employees

Kraków, Woj. Małopolskie, Polska

• Team performance and quality targets to ensure delivery of key business objectives• Contact over the telephone for our customers and will be expected to identify and resolve customer enquiries• Managing difficult customer situations and responding promptly to the needs of the customer, soliciting feedback to improve service• Payments vindication from customers and customer service • Training new employees from products, customer service and collection