Bartosz Kasprzyk Email & Phone Number

Kraków, Woj. Małopolskie, Polska

- Supporting Third Party Management in cooperation with businesses and functions in connection with onboarding of new and monitoring of existing Third Party relations- Obtaining relevant information to maintain local registries- Helping in preparing MI for governance bodies and senior management - Supporting Third Party Management in delivering planned.

- Ensuring KYC due diligence reviews are undertaken to the required quality and detail- Ensuring documents are indexed and loaded in the document image system that validate the risk profile for the customer- Analyzing the risks associated with the client from a technical perspective- Providing support to the Analysts, KYCs MO and the SMEs to ensure the.

• Managing the International Account Opening Journey and Customer Onboarding Experience for the CMB/GBM Customers, from end to end perspective, including defining formal requirements, verification of onboarding.
• Managing all processing in relation to the onboarding and Account Opening requirements.
• Providing professional and high quality KYC analysis of existing HSBC customers, escalating risk concerns and actively contributing to the success of the team.
• Sharing innovative ideas to increase quality, efficiency and effectiveness of the process.
• Ensuring audit & compliance as per Global Standards.
• Managing communication between support functions, Compliance, Business Partners and technical Teams.

Kraków, woj. Małopolskie, Polska

Kraków, woj. Małopolskie, Polska

• Reviewing all required AML/KYC Regulatory requirements for all clients and analyzing any transactions that appear unusual based on the customers profile;
• Reviewing different accounts and loans application files to verify that application data is complete and meets establishment standards in order to combat fraud;
• Working with Senior Managers, Lines of Businesses and other departments to ensure ongoing compliance with AML standards and regulatory requirements;
• Performing research via internal and external sources, gather and analyze documentation in accordance with regulatory CIP/KYC requirements;
• Responsible for Enhanced Due Diligence reviews of Consumer and Business Banking Customer.
• Performing customer screenings and its connected parties

Kraków, woj. Małopolskie, Polska

• Work within a team responsible for the completion of pension scheme Guaranteed Minimum Pension (GMP) reconciliations with HM Revenue & Customs in line with client, procedural and regulatory requirements
• Work on a team responsible for portfolio of schemes with personal and team targets aligned to prescribed tasks and admin responsibilities, to the appropriate standards of quality and accuracy to meet client requirements
• Be familiar with contracted performance targets and quality standards, and to make every effort to achieve these
• Accurately calculate scheme GMP levels and investigate and resolve any discrepancies with HMRC
• Calculate scheme benefits in line with scheme documentation to ensure the reconciliation is operated effectively
• Training new employees

Kraków, woj. Małopolskie, Polska

• Team performance and quality targets to ensure delivery of key business objectives
• Contact over the telephone for our customers and will be expected to identify and resolve customer enquiries
• Managing difficult customer situations and responding promptly to the needs of the customer, soliciting feedback to improve service
• Payments vindication from customers and customer service
• Training new employees from products, customer service and collection