Programme Manager for UK Smart Meters infrastructure programme.

Remotely implemented system for IFRS9 reporting for South-East Asia banking client by defining the project scope and schedule, monitoring of activities and progress of tasks on both client and delivery team sides, prioritization of development tasks for respective Scrum Teams, ensuring project delivery and client approvals according to schedule, managing project risks and issues.Acted as UAT and Release manager for program of IFRS9 system implementation in CE banking group (5 countries) performing amongst others: • As UAT manager: prioritization of issues raised by clients during UATs, supervision of issues resolution and implementation by respective development teams. • As Release manager: verification of release scope, coordination of internal release tests (various levels including: system performance, GUI and business functionalities), delivery of release to the clients with release notes.Managed IT Operations team responsible for IFRS9 reporting system maintenance to ensure client satisfaction (for various clients from Europe, Middle East and Asia) by supervising open issues resolution, coordination of delivery of new software releases, builds or hotfixes, managing change requests, reporting.

Restructured IT Support Process for a global FMCG company by analyzing and identifying gaps in the current support process and proposing new approaches to process improvements to client management.Assessed impact of PSD2 Directive on daily banking business, operations and technology for a UKI Bank by identifying key changes resulting from the Directive, discussing the potential impact with respective business heads and creating strategic summary for the top management.Led strategic assessment of IT services related to payments processing for the leading Nordic Bank by reviewing current status, identifying key pain points and potential opportunities, selecting and aligning with client on opportunities with the most significant business potential.

Improved processes by 400% – 800% (depending on process type) while acting as Program Manager for CANARD (processing fines for speeding, recorded by traffic cameras) by defining IT strategy, implementing new temporary system and target IT solution, launching mass-printing services and mass processing of incoming mail and restructuring 4 key processes change attitude towards change management.

Created new internet startup (together with the co-owner) by identifying client’s needs, developing value proposition, preparing business plan for the project, defining and testing business functionalities, and pitching project to potential investors.

Established and managed PMO for CRM system implementation for a major Polish bank by creating project procedures for all the participants (including change management, defects management), facilitated communication between key stakeholders, regularly reported project status to Project Sponsor to resolve project issues and mitigate risks.

Established and managed new business unit for AML Monitoring for EMEA Region (50 countries) by recruiting new employees, conducting training for new hires, coaching and development of newly appointed team leaders of 6 teams (including setting up goals and managing performance), setting up new operational procedures and processes, development of internal controls, ensuring proper reporting, managing COB processes and procedures.

Strategic Projects Bureau / Global Transaction Services

Custody Services Bureau

Corporate Customer Service Department

Asset and Fund Management subsidiary of Citibank Handlowy

Investors Relations Department

Custody Operations Bureau

Corporate Branch Network Department