Agile enthusiast with 3+ years experience in managing projects.Consistently developing an agile mindset within the organization.A number of new hires trained specifically in committing to the main goal and being open to constructive feedback.As a Team Player:1. Successfully launched a new tool designed to handle multiple channels i.e. chats, calls and e-mails within the Poland and Czech team.New tool combines functions of previous systems and gives a transparent view of performed work. Despite the language barrier, many agents were able to successfully use it on a daily basis.2. Created and shared with Devs team a Kanban Board to track progress of remaining work and increase transparency for management.Before creating the Kanban Board, many ticket and escalated issues were missing. Kanban Board helped reduce the tendency of missing tickets and developed strong ownership of pending tasks.3. Developed a cross-functional approach within advisors to prepare them to face any kind of customer enquiries.Every single agent is capable of handling any channel knowing the procedures and helping solve technical issues.4. Facilitating weekly meetings with stakeholders, presenting the outcome of proceed cases and increasing inspection and adaptation within the team.Stakeholders were introduced to give a feedback or determine future adaptations towards agreed project goal.As a self-driven individual:1. February 2022 Google Project Management Professional Certificate issued by Coursera2. January 2023 Professional Scrum Master I (PSM I) issued by Scrum.org3. February 2023 Awarded for Excellent Performance of 2023 by Xiaomi4. Promoted to Global Customer Service Senior Trainer at XiaomiIn reference to the Scrum Guide, scrum may be used in any management industry. Knowing the foundation of Scrum and working with a collective of intelligence, Agile Values may be developed on the team tomorrow and the next day across the organization.